Test Evergreen Requisition

LanguageLine Solutions; United States; Remote; USD 40,000 - 60,000; Full time

Job summary

LanguageLine Solutions is seeking a Telephone/Video Interpreter responsible for interpreting conversations between [Language] and English speakers in various fields. This role requires fluency in [Language] and excellent listening skills.

The ideal candidate will work from home in the United States, ensuring a professional demeanor and commitment to cultural sensitivity during calls. Necessary qualifications include a high school diploma, legal authorization to work in the US/Canada, and the ability to adhere to technical requirements.

Qualifications

• Fluency in [Language] and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences.
• Excellent listening, retention and note-taking skills.

Responsibilities

• Handle calls on demand and provide interpretation.
• Follow client instructions and maintain professionalism.
• Demonstrate commitment to cultural sensitivity.

Job description

Position Overview

The [Language] Telephone/Video Interpreter is responsible for handling calls on demand and rendering the meaning of conversations between [Language] and English speakers across industries such as Healthcare, Government, Insurance, Finance, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.

Job Title: [Language] Interpreter

Location: Work at Home (US/Canada). Position: Regular or contract, based on business needs.

Principal Duties and Responsibilities

• Answer calls promptly and conduct interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Maintain a professional demeanor throughout the call at all times.
• Remain calm during calls in the event that one of the primary speakers is incoherent or upset, especially in emergency situations.
• Maintain punctuality and availability during scheduled work hours.
• Follow client instructions, in compliance with protocol to ensure client expectations are met with the Limited English-speaking Person (LEP), avoiding interaction with the LEP without client’s permission.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance, and Law.
• Demonstrate commitment to cultural sensitivity and working in a diverse environment.

Qualifications

• Fluency in [Language] and English and skilled in the associated cultural dynamics.
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the LEP.
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy during interpretation.
• Education or work experience in language-related fields such as teaching, language assessment, translation or interpretation preferred.
• Must be at least 18 years of age.
• Legally authorized to work in the US/Canada.
• Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with LanguageLine Solutions (i.e., H1-B, F-1, TN or any other non-immigrant status).
• High school diploma or equivalent.
• Candidates who are currently employed by a client of LanguageLine Solutions or an affiliated business may not be eligible for consideration.

Technical Requirements

• Dedicated landline and telephone or VoIP (internet phone) and headset.
• Telephone services cannot have call waiting, voicemail, call forwarding, caller ID, voice messaging, or other features that may interfere with call delivery.
• A cellular or cordless phone is not permissible.
• High speed Internet connection for work-related electronic communication. This internet connection should provide download speeds of no less than 5Mbps and upload speeds of 1Mbps.
• A direct connection from the modem to the desktop or laptop must be used.
• Cable or fiber‑optic services are preferred.
• Satellite service is not permissible.

Physical Requirements

• Must be able to operate a keyboard and mouse and remain in a stationary position in front of a computer for the majority of the workday.
• Must have sufficient manual dexterity to type or write.
• Able to lift up to 26lbs.
• May be exposed to moderate noise levels (computer, audio, telephone).

Additional Requirements

Based on your location, a pre‑employment background check and/or drug screen may be required.

Equal Opportunity Employer

Open until filled. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract. We are prepared to provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position and enjoy equal benefits and privileges of employment.