Test Center Supervisor — On-site & Remote Proctoring Lead

New York State Department of Civil Service; New York (NY); Hybrid; USD 42,000 - 65,000; Full time

Job summary

New York State Department of Civil Service seeks a Test Center Supervisor to manage test administration at a site or remotely with computer-based proctoring. You will coordinate facilities, assist staff and candidates, and ensure secure handling of test materials.

The role requires strong communication, computer literacy, and the ability to train staff while traveling across school districts to support testing events.

Qualifications

• High School Diploma or GED required.
• Able to operate a computer and perform basic functions.
• Strong reading and verbal communication; able to speak confidently before large groups.
• Ability to work with a diverse population in a calm, courteous manner under stress.

Responsibilities

• Understand and comply with all examination guidelines, policies, and procedures.
• Arrange facility use and plan rooms according to candidate count.
• Provide assistance to test site staff and candidates.
• Assist candidates with logging into and submitting computer-based exams, if needed.
• Use software to virtually proctor candidates in remote settings, if needed.
• Assist in training monitoring staff in the use of remote proctoring software.
• Proctor in our Computer Based Testing Centers.
• Maintain contact with Civil Service Test Administration staff before and after test dates.
• Receive, distribute, and return test materials securely.
• Travel will be required throughout the School Districts.

Skills

Public speaking

Customer service

Computer literacy

Remote proctoring

Organizational skills

Education

High School Diploma or GED

Job description

New York State Department of Civil Service seeks a Test Center Supervisor to manage test administration at a site or remotely with computer-based proctoring. You will coordinate facilities, assist staff and candidates, and ensure secure handling of test materials.

The role requires strong communication, computer literacy, and the ability to train staff while traveling across school districts to support testing events.