Test Center Proctor: Calm, Detail‑Oriented Admin (FT)

PSI Services LLC; Raleigh (NC); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Full benefits

Paid time off

401(k) retirement plans

Flexible scheduling

Career development and training

Wellness programs

Volunteer opportunities

Job summary

PSI Services LLC in Raleigh, NC is hiring for a Test Center Administrator (Exam Proctor). This entry-level role involves welcoming test takers, verifying IDs, setting up workstations, and supervising exams to ensure security and a smooth testing experience.

Training is provided. The position is on-site with a Monday–Friday schedule, and includes full benefits, PTO, and a retirement plan. The wage is $15.30 per hour.

Qualifications

• High school diploma or equivalent.
• US citizenship is required.
• Customer service experience preferred (training provided).
• Strong communication skills and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.
• Physical ability to stand/walk for up to 40% of your shift.
• Commitment to exam security and compliance.

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Customer service

Strong communication

Attention to detail

Calm under pressure

Basic computer skills

MS Office experience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PSI Services LLC in Raleigh, NC is hiring for a Test Center Administrator (Exam Proctor). This entry-level role involves welcoming test takers, verifying IDs, setting up workstations, and supervising exams to ensure security and a smooth testing experience.

Training is provided. The position is on-site with a Monday–Friday schedule, and includes full benefits, PTO, and a retirement plan. The wage is $15.30 per hour.