Test Center Administrator (FT)

Prometric; Glastonbury (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

12 Paid Holidays Off

No selling or quotas

Office setting environment

No inventory, stocking, floor moves or

Paid training

Sick time prorated

401K

Employee Assistance Program

Vision

FSA

Legal

Vacation

Job summary

Prometric is seeking a Test Center Administrator at our Glastonbury, CT site to serve as the face of Prometric in center operations. You will verify candidate identifications, monitor exams, and uphold strict policies to ensure exam integrity in a fast-paced environment.

The role requires strong customer service experience, ability to multitask, and adherence to security protocols. This is a full-time, on-site position with varied shifts and scheduling.

Qualifications

• Strong communication with candidates and coworkers.
• Ability to write detailed reports and maintain documentation.
• Ability to multi-task and manage exam setup and support tasks.
• Familiar with Windows-based software (MS Office, Outlook).

Responsibilities

• Maintain knowledge of test center policies and procedures.
• Greet examinees and verify identification.
• Perform security checks and monitor exams for integrity.
• Provide prompt resolution of candidate issues with urgency.
• Maintain test center security and orderly environment.
• Escort candidates as needed and ensure a fair testing experience.

Skills

Communication

Report writing

Multi-tasking

MS Windows

Education

High school diploma

College experience a plus

Job description

Posted Monday, August 31, 2026 at 4:00 AM

About Us

Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world’s most recognized licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually at our testing locations in 180 countries around the world. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere.

Test Center Administrator

Reports To

Test Center Manager

Department

Test Center

Location

Glastonbury, CT 06033

Test Center Address

655 Winding Brook Dr Ste 0080

Job Overview

The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world. These emerging professionals are part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. The position requires TCAs to verify candidate identification, monitor exams and maintain strict policies and guidelines to uphold the highest standards for exam integrity in the world.

Prometric employs more than 600 TCAs worldwide who are highly respected for their ability to lead and control the computer-based test center environment.

Perks for employees hired for 20+ hours

• 12 Paid Holidays Off annuallybased on work schedule and start date
• No selling or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts!
• Paid training
• Sick time prorated based on start date
• 401K
• Employee Assistance Program
• Vision
• FSA

Perks for employees hired for Full Time

• Legal
• Vacation

Available Schedule

• Full Time Hours Will Vary
• Schedule: Site may be open Monday through Saturday 7am to 6pm. Saturday availability required. Occasional evening hours required. Possible, Sunday hours.
• Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts any day - Monday through Saturday - between the hours of 7am and 10:00 pm. Candidate must be open to flexible scheduling.
• Schedules are available 2 weeks in advance.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures
• Greet examinees and verify identification
• Perform required security checks including the use of wands
• Continuously monitor candidates as they complete exams
• Report and/or resolve candidate issues with urgency
• Maintain secure environment and materials in the test center at all times
• Ensure every candidate receives a fair and comfortable testing experience
• Report any occurrences outside company guidelines
• Ability to be flexible with scheduling based on Prometric days of operations
• Represent Prometric's vision, mission and values
• Safeguard the test center from misconduct
• If applicable, digitally scan and record candidate fingerprint identification

Education

• High school diploma or equivalent required
• College experience a plus

Experience

• Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.)
• Must be 18 years of age to qualify

Skills

• Ability to communicate professionally and effectively with candidates and coworkers
• Ability to write detailed and accurate reports and correspondence
• Ability to multi-task and handle small tools, pack equipment for shipping or unpack for installation
• Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer-web browsing)

Physical Job Requirements

• Must be able to bend, stoop, andlift upto 40 pounds
• Ability to remain in a stationary position for extended periods of time while administering exams
• Ability to physically move through test room every 8-10 minutesand escort candidates to and from testing room
• Visual requirements include the ability to adjust or focus computer screens and view testing room through camera monitors while proctoring the exam
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation,race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.