Test Center Administrator

Pearson; Chicago (IL); On-site; USD 23,419 - 26,174; Part time

Benefits offered by this job

Paid sick time

Job summary

Pearson VUE in Chicago is hiring a part-time Test Administrator to support Saturday testing operations at the One Illinois Building. This role delivers a secure testing experience and outstanding customer service in a calm, professional environment.

Availability to work every Saturday is required, with potential for additional weekday shifts based on scheduling needs. The position is up to 19 hours per week, mostly on Saturdays, with starting pay of $17.75 per hour plus eligibility for accrued

Qualifications

• High school diploma or equivalent required.
• At least 1 year of customer service experience preferred.
• Experience with test proctoring or similar environments is a plus.
• Must be dependable and able to consistently work Saturdays.
• Basic to intermediate proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to sit for extended periods and escort candidates as needed.
• Ability to bend, stoop, and lift up to 20 lbs. with reasonable accommodation.
• Comfortable working in a quiet, detail-focused environment.

Responsibilities

• Deliver a secure testing experience while providing excellent customer service.
• Check in candidates, verify identification, and explain exam procedures.
• Proctor (invigilate) exams to ensure testing integrity.
• Troubleshoot basic technical issues and coordinate with internal teams as needed.
• Perform light housekeeping and maintain a clean testing space.
• Support additional tasks as assigned.

Skills

Customer service

Test proctoring

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Pearson VUE (www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government, and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world’s most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). Pearson VUE offers a great environment to start or grow your career.

We are currently hiring for a part-time (Saturday-focused) Test Administrator to join our team in downtown Chicago, IL at the One Illinois Building (111 E Wacker Dr, Ste 515, Chicago, IL 60601).

Starting pay is $17.75 per hour + eligible for accrued paid sick time. Learn more at https://pearsonbenefitsus.com/new-employees/.

Position Overview

This role is specifically intended to support Saturday testing operations. Candidates must be available to work every Saturday, with opportunities to pick up additional weekday shifts based on business needs.

Responsibilities

The Test Administrator is responsible for delivering a secure testing experience while providing excellent customer service in a calm and professional environment. Responsibilities include:

• Following all testing procedures and adhering to company policies with careful attention to detail
• Checking in candidates, verifying identification, and explaining exam procedures
• Proctoring (invigilating) exams to ensure testing integrity
• Troubleshooting basic technical issues and coordinating with internal teams as needed
• Performing light housekeeping, including sanitizing workstations and maintaining a clean testing space
• Supporting additional tasks as assigned

Schedule Requirements

Availability to work every Saturday between 7:15 AM and 8:00 PM

This is a part-time position up to 19 hours per week, with most hours worked on Saturdays

Typical Saturday shifts may range up to a full-day shift (approximately 8-12 hours depending on scheduling needs) Opportunity to pick up additional weekday shifts (Monday–Friday) based on staffing needs

Sunday shifts may be scheduled occasionally based on business needs

Schedules are provided at least 2 weeks in advance

Qualifications

• High school diploma or equivalent required
• At least 1 year of customer service experience preferred
• Experience with test proctoring or similar environments is a plus
• Must be dependable and able to consistently work Saturdays
• Basic to intermediate proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to sit for extended periods and escort candidates as needed
• Ability to bend, stoop, and lift up to 20 lbs. with reasonable accommodation
• Comfortable working in a quiet, detail-focused environment

Who we are

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job

Test Center Operations

Job Family: LEARNING_&_CONTENT_DELIVERY

Organization: Assessment & Qualifications

Schedule: PART_TIME

Workplace Type: On-site

Req ID: 24890