Test & Calibration Technician

April Quest; Detroit (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO 15 days

401(k)

Health insurance

Discretionary profit share

Job summary

April Quest in Detroit is seeking a Test & Calibration Technician to join a small team of Customer Support Engineers. You will work hands-on with clients' products, testing, calibrating and configuring equipment returned from the field, following established procedures to identify faults and ensure proper operation.

The role requires practical service or test background in mechanical or electronics, strong attention to detail, and ability to manage the end-to-end RMA process, from logging

Qualifications

• Practical service/test background with ability to problem solve, test and calibrate / configure.
• Strong attention to detail and organisational skills.
• Experience managing end-to-end returns/RMA processes from logging to dispatch.

Responsibilities

• Test equipment and calibrate products returned from the field.
• Identify basic faults and ensure proper operation per procedures.
• Escalate complex issues to senior staff as needed.

Skills

Practical testing

Attention to detail

Troubleshooting

RMA process

Tools

Multimeters

Electronic test equipment

Job description

An innovative and industry-leading organisation specialising in the development of high-end navigation and positioning systems for the Autonomous vehicles, Geo Mapping, Surveying, Geo-spatial tech, Aerospace Drones or Robotics sectors.

Info about what the Test & Calibration Technician role entails

Working alongside a small team of Customer Support Engineers you will provide hands-on technical support in the company's Detroit office, with a particular focus on the servicing, calibration and configuration of the clients products returning from the field. You will follow established procedures to test equipment, identify basic faults and ensure products are calibrated / operating correctly, escalating more complex technical issues where required.

Essential Requirements For The Test & Calibration Technician

• Practical service / test background (mechanical or electronics / electrical type products) with the ability to problem solve, test (using temperature meters, frequency meters etc) and calibrate / configure.
• Highly organised with strong attention to detail.
• The ability to manage the end-to-end customer returns/RMA process, a systematic approach from receiving and logging returned equipment through testing/calibration, tracking progress, create dispatch notes and ensuring equipment is returned to the customer efficiently.
• Comfortable using manual hand tools and working hands-on with technical products.
• Able to follow written test, calibration and technical procedures accurately.
• Good basic IT/software skills and comfortable connecting equipment to PCs and using technical software.
• Strong attention to detail.

Desirable Requirements For The Test & Calibration Technician

• Previous test, calibration, electronics technician or hardware support experience.
• Previous customer facing experience would be helpful
• Experience with RMA/returns including testing and diagnosing returned customer equipment.
• Automotive or vehicle-testing experience.
• Experience using electronic test equipment such as multimeters or similar diagnostic tools.
• Previous experience working with technical customers or within a 1st-line support environment.

Benefits

• PTO / Paid Vacation of 15 days plus bank holidays, the holiday year runs from 1st July - 31st June
• 401(k)
• Health Insurance
• Discretionary profit share bonus