Test and Repair Supervisor

Compal USA Technology Inc.; Hutto (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Compal USA Technology Inc. seeks a Test & Repair Operations Supervisor to lead frontline test and repair activities in a high‑volume manufacturing environment.

You will supervise technicians, drive adherence to standard work, and serve as the primary escalation point for production issues. The role balances people leadership, operational discipline, and production support, ensuring safe, efficient, and consistent execution of test and repair tasks while pursuing continuous improvement

Qualifications

• 5–8+ years in manufacturing test, repair, or production operations.
• 2–4+ years of people leadership or supervisory experience.
• Associate or Bachelor's degree in Engineering, Electronics, Manufacturing, or related field preferred.

Responsibilities

• Execute daily production plans and attainment of output targets.
• Lead, coach, and develop technicians to improve performance.
• Coordinate containment and escalation of production, test, and repair issues.
• Support Lean, 5S, and continuous improvement activities to boost efficiency.

Skills

Leadership

People management

Team development

KPI analysis

Data-driven decisions

Lean manufacturing

PFMEA

SPC basics

Diagnostics knowledge

Server hardware

Education

Engineering degree (Assoc or Bachelors)

Tools

Power BI

MS Office

Job description

The Test Supervisor is responsible for leading frontline test and repair operations within an assigned production area or shift, ensuring daily output, quality, and operational targets are achieved. This role provides direct supervision of technicians, drives adherence to standard work, and serves as the primary escalation point for production issues requiring immediate attention.

The position is highly execution-focused, balancing people leadership, operational discipline, and production support in a high-volume manufacturing environment. The Test Supervisor ensures safe, efficient, and consistent execution of manufacturing test and repair activities while supporting continuous improvement initiatives.

Test & Repair Operations Supervisor

1. Role Overview

The Test Supervisor is responsible for leading frontline test and repair operations within an assigned production area or shift, ensuring daily output, quality, and operational targets are achieved. This role provides direct supervision of technicians, drives adherence to standard work, and serves as the primary escalation point for production issues requiring immediate attention.

The position is highly execution-focused, balancing people leadership, operational discipline, and production support in a high-volume manufacturing environment. The Test Supervisor ensures safe, efficient, and consistent execution of manufacturing test and repair activities while supporting continuous improvement initiatives.

2. Scope

• Direct supervision of Test Engineering Technicians and Repair Technicians
• Daily execution of manufacturing test and repair operations
• Ownership of area-level KPIs including Throughput (UPH), First Pass Yield (FPY), Cycle Time (CT), and Time to Repair (TTR)
• Real-time production monitoring and issue containment
• Workforce coordination, staffing allocation, and shift handoff management
• Escalation of technical, quality, and operational issues

3. Key Responsibilities

• Operational Execution & KPI Management
  • Execute daily production plans and ensure attainment of output targets
  • Monitor throughput, yield, backlog, and productivity metrics throughout the shift
  • Drive adherence to standard operating procedures and manufacturing processes
  • Ensure effective shift startup, communication, and handoff activities
• Team Leadership & Development
  • Lead, coach, and develop technicians to improve performance and technical capability
  • Conduct daily team meetings and communicate production priorities
  • Manage attendance, staffing coverage, and workload balancing
  • Promote accountability, engagement, and a culture of ownership
• Issue Management & Escalation
  • Serve as first-line escalation point for production, test, and repair issues
  • Coordinate containment activities to minimize impact on production output
  • Escalate recurring or complex issues to Shift Test Manager and Engineering teams
  • Ensure timely communication of risks impacting yield, quality, or delivery
• Quality & Continuous Improvement
  • Drive adherence to quality standards and process controls
  • Support root cause investigations and corrective actions
  • Participate in Lean, 5S, and continuous improvement activities
  • Identify opportunities to improve efficiency, yield, and operational performance

4. Required Skills

• Strong leadership and people management skills
• Ability to supervise and develop technical teams in a manufacturing environment
• Understanding of manufacturing test processes and hardware repair workflows
• Knowledge of server hardware, system diagnostics, and manufacturing operations
• KPI-driven mindset with ability to make data-based decisions
• Proficiency with MS Office applications; Power BI preferred
• Understanding of Lean manufacturing, PFMEA, and SPC fundamentals

5. Preferred Skills

• Experience with server platforms, GPU systems, and liquid cooling technologies
• Exposure to hyperscale or high-volume manufacturing environments
• Experience supporting automated test systems
• Lean Manufacturing or Six Sigma certification
• Prior experience leading technical teams in a 24/7 operation

6. Experience & Education

• 5–8+ years of experience in manufacturing test, repair, or production operations
• 2–4+ years of people leadership or supervisory experience
• Associate or Bachelor's degree in Engineering, Electronics, Manufacturing, or related technical field preferred
• Equivalent combination of technical experience and leadership experience considered

7. Success Criteria (First 6 Months)

• Achieve assigned throughput and production targets consistently
• Maintain strong attendance, staffing discipline, and shift execution
• Improve area-level FPY and reduce repair backlog
• Establish effective technician coaching and development practices
• Demonstrate successful issue escalation and containment management
• Support continuous improvement initiatives resulting in measurable operational gains

8. Organizational Fit

• Reports to: Shift Test Manager (M3)
• Direct Reports: Test Engineering Technicians, Repair Technicians
• Interfaces: Test Engineering, Product Engineering, Manufacturing, Quality, and Infrastructure Teams

One-liner

Leads frontline test and repair operations, ensuring technicians execute safely and efficiently to achieve throughput, quality, and operational targets while serving as the first line of escalation for production issues.