TES Event and Operations Staff

Auburn; Auburn (AL); On-site; USD 20,664 - 27,552; Part time

Job summary

Auburn University seeks a TES Event and Operations Staff member for the Jay and Susie Gogue Performing Arts Center (GPAC). This part-time role involves pre- and post-event assistance, customer service, and cleaning duties for various events in facilities such as the Woltosz Theatre and Amphitheatre.

Candidates should possess a high school diploma, communication skills, and knowledge of Office 365. The position requires availability to work nights and weekends.

Qualifications

• Strong customer service and communication skills.
• Working knowledge of Office 365 software.
• Ability to lift and carry 20-30 lbs.

Responsibilities

• Provide pre- and post-event assistance.
• Maintain a friendly environment for patrons.
• Assist with cleaning and event set-up/break-down.

Skills

Customer service

Communication skills

Basic Office 365 knowledge

Education

High School Diploma or equivalent

Job description

Overview

The Jay and Susie Gogue Performing Arts Center (GPAC) at Auburn University is seeking a TES Event and Operations Staff member. This position is a part-time, year-round position. Reporting to the Director of Operations (or designee), and working collaboratively with GPAC staff, these employees will provide pre- and post-event assistance including cleaning, equipment set-up, execution, and breakdown for rentals, rehearsals, and performances held in the Woltosz Theatre, Amphitheatre at the City of Auburn Lawn and Porch, and Gogue Center auxiliary spaces. Events include but are not limited to: concerts, plays, musical, festivals, luncheons, university programs & events, and facility rentals, as assigned by the Director of Operations, Patron Services Manager, and/ or Operations & Events Coordinator at the Gogue Performing Arts Center. This position will also be responsible for general custodial duties as assigned.

Candidates, please upload a cover letter in addition to your resume.

Responsibilities

• Possess excellent communication and interpersonal skills in dealing with peers, patrons, donors, and co-workers over the phone or in person.
• Display substantial knowledge about GPAC events, performances, facilities, vendors, and policies.
• Promptly address GPAC staff and patron questions or concerns about the facility.
• Provide outstanding customer service by displaying competence in the use of correct grammar, punctuation, and spelling.
• Maintain professionalism and discretion in dealing with organizational and patron information.
• Day-of-show assistance with cleaning, event set-up/break-down as assigned by the Director of Operations, Patron Services Manager, and/or Operations & Events Coordinator.
• Promote a friendly and welcoming environment for peers, patrons, donors, and co-workers.
• Must be able to work nights and weekends as required.

Qualifications

• High School Diploma or equivalent.
• Working knowledge of relevant Office 365 software: Outlook, Word, Excel, OneNote, etc.
• Be able to bend, stoop, kneel, walk, climb ladders, and carry equipment.
• Promote safe work practices and a safe environment for patrons, guests, and staff.
• Must be able to lift and carry 20-30 lbs.
• Availability to work late nights and long hours.
• Ability to work under tight deadlines.

Desired Qualifications

• Customer service, and event operations set up/break down experience.
• Knowledge of any concert/theatrical event operations.
• Ticketing programs/software knowledge.
• Above-average problem-solving and communication skills.
• Arrive promptly for shifts, dressed in business casual attire, presenting a professional appearance and enthusiastic attitude.
• Attend all mandatory training.
• Follow procedures set forth by the department and university policies.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.