Territory Support Representative

Sun Mountain Sports; Missoula (MT); On-site; USD 42,000 - 64,000; Full time

Job summary

Sun Mountain Sports in Missoula, MT, is seeking a Territory Support Representative to assist the sales team across golf bags, outerwear, travel, and push carts. You will coordinate with Sales Managers and independent reps, manage orders, prepare quotes, and provide post-sales support to customers.

The role emphasizes customer service, relationship management with retailers and distribution partners, inventory awareness, and collaboration with logistics to meet delivery timelines.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient with MS Office and CRM tools.
• Able to multitask in a fast-paced sales support role.
• Strong attention to detail and organizational skills.
• Problem-solving mindset with customer-focused approach.
• Experience in a sales support or customer service role is preferred.

Responsibilities

• Provide comprehensive support to Territory Sales Managers and field sales representatives.
• Order processing, ensuring accuracy and timely submission of orders for golf bags, outerwear, travel, push carts, and accessories.
• Prepare quotes and follow up with customers to confirm order details and delivery schedules.
• Primary point of contact for customers regarding product inquiries, order status, and post-sales support.
• Develop and maintain strong relationships with key accounts, retailers, and distribution partners in the assigned territory.
• Resolve customer complaints and issues in a professional and efficient manner, ensuring customer satisfaction.
• Track inventory levels and coordinate with logistics to manage shipping timelines and prevent stockouts.

Skills

Strong communication and interpersonal

Multitasking

Detail-oriented

Problem-solving & customer service

Customer-focused

Education

High school diploma or equivalent

Bachelor’s degree in business, marketing, or related field

Tools

Microsoft Office Suite

CRM systems

Job description

Reports to:

Director of Green Grass Sales & Partnerships

Job Summary:

The Territory Support Representative (TSR) plays a key part in supporting the sales efforts of our Golf Bags, Outerwear, Travel, and Push Cart product lines. The Territory Support Representative will work closely with the sales management team, Independent Sales Reps, internal departments to ensure smooth operations, manage customer needs, and drive the overall success of the territory.

Supervisory Responsibilities:

Duties/Responsibilities:

• Provide comprehensive support to Territory Sales Managers and field sales representatives.


• Order processing, ensuring accuracy and timely submission of orders for golf bags, outerwear, travel, push carts, and accessories.


• Prepare quotes and follow up with customers to confirm order details and delivery schedules.


• Customer Service & Relationship Management:


• Primary point of contact for customers regarding product inquiries, order status, and post-sales support.


• Develop and maintain strong relationships with key accounts, retailers, and distribution partners in the assigned territory.


• Resolve customer complaints and issues in a professional and efficient manner, ensuring customer satisfaction.


• Inventory Management & Logistics:


• Track inventory levels for golf bags, outerwear, travel, and push carts to ensure availability and minimize stockouts.


• Coordinate with the logistics team to manage shipping and delivery timelines.


• Product forecasting to ensure timely restocking of products based on territory demand.


• Product Knowledge & Training:


• Maintain up-to-date knowledge of product offerings, including the features and benefits of various golf bags, outerwear, and push carts.


• Support product training sessions for customers and internal teams, ensuring accurate product information is communicated effectively.


• Reporting & Data Management:


• Territory sales reporting, tracking key performance metrics, and analyzing sales data to identify opportunities for growth.


• Provide regular updates on territory performance and customer feedback to the Vice President of Sales and Director of Customer Service.


• Collaborate with other departments, including marketing, product development, and customer service, to ensure seamless execution of sales plans.


• Lead product launches, promotions, and events within the territory.

Required Skills/Abilities:

• Strong communication and interpersonal skills


• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and CRM systems.


• Ability to multitask and manage time effectively in a fast-paced environment.


• Detail-oriented with excellent organizational skills


• Strong problem-solving abilities and customer service focus.

Preferred Skills/Abilities:

• Knowledge of golf products, specifically golf bags, outerwear, and push carts, is a plus.


• Experience with order management, inventory tracking, and logistics.

Education/Experience:

• Education: High school diploma or equivalent required; Bachelor’s degree in business, marketing, or related field preferred.


• Experience: 2+ years of experience in a sales support or customer service role, preferably within the golf equipment industry or sports-related products.

Physical Requirements:

• Occasional travel to support events or meet with customers as needed.


• Ability to sit at a desk for long periods of time,


• Ability to use a computer/keyboard for long periods of time.


• Ability to lift and carry product samples (up to 25 pounds).

Sun Mountain Sports is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, color, race, ethnic background, age, religion, marital status, national origin or creed, physical or mental disability, or any other protected status established by law.

Sun Mountain Sports participates in E-Verify. To learn more about your rights and responsibilities under E-Verify, please visit www.e-verify.gov.