Territory Supervisor / Custodial

Cleantec

City of Rochester (NY)

On-site

USD 28,000 - 30,000

Full time

4 days ago

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Benefits offered by this job

Health Benefits

Dental Benefits

Vision Benefits

Life Insurance

401K

Quarterly Bonus

Monthly Car Allowance

Job summary

Cleantec is seeking a Territory Supervisor / Custodial to lead cleaners, uphold company standards, and manage accounts across Central New York. You will supervise, train, evaluate staff, and ensure on-time, safe, and quality cleaning services while maintaining strong customer relations.

The role emphasizes hands-on leadership, budget awareness, safety compliance, and performance reporting with opportunities for growth within a team-oriented culture.

Qualifications

Supervisory/management experience required

Responsibilities

Operational Excellence: Follow all company operation standards for training, cost control, quality, safety, and on-time services.
Hands-On Leadership: Get your hands dirty, figuratively and literally, to ensure the successful completion of projects on our customers' properties.
Customer Focus: Prioritize customer satisfaction and maintain positive employee relations by following company policies.
Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.
Training: Schedule new hire training with designated personnel approved by management.
Performance Evaluation: Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement.
Employee Management: Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions.
Budget Management: Maintain budgeted hours for accounts to ensure financial efficiency.
Safety First: Keep safety materials and SDS sheets up-to-date in accounts.
Inventory Management: Maintain inventory of all cleaning supplies at each building.
Equipment Maintenance: Troubleshoot and maintain cleaning products/equipment, such as vacuums.
Hands-On Help: Be ready to perform cleaning duties in the event of employee absences or customer requests.
Quality Control: Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies.
Customer Satisfaction: Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM.
Project Oversight: Set up and oversee project work in customer buildings as needed.
Reporting: Provide nightly reports of building activity for all staff, following the required format.
Flexibility: Be willing to perform other duties as requested and assigned.
Time Management: Check and report all employee hours and make necessary adjustments daily by 10 am.

Skills

Supervision

Leadership

Operational Excellence

Customer Focus

Team Building

Training

Performance Evaluation

Employee Management

Budget Management

Safety

Inventory Management

Equipment Maintenance

Hands-On Help

Quality Control

Customer Satisfaction

Project Oversight

Reporting

Flexibility

Time Management

Job description

Become a Custodial Territory Supervisor on Our Team - Where Outstanding Leadership Meets High Cleanliness Standards!

Cleantec is more than just a cleaning service; we are the leading full-service Janitorial and Facility Maintenance professionals in Central New York. Since 1989, we have proudly served clients throughout New York State, with our main office in Syracuse, New York, and additional locations across the state. We are not merely a company; we are a team that values collaboration and actively involves our employees in our culture.

Position: Territory Supervisor / Custodial

In the role of Territory Supervisor at Cleantec, you will assist management and customers by ensuring the functionality of designated accounts, which includes the following responsibilities:

Supervision: Guide team leaders and baseline cleaners to maintain cleanliness and functionality of customer buildings.

Mission Keeper: Uphold the company's mission and enforce policies while delivering exceptional customer service.

Primary Responsibilities Include:

Operational Excellence: Follow all company operation standards for training, cost control, quality, safety, and on-time services.

Hands-On Leadership: Get your hands dirty, figuratively and literally, to ensure the successful completion of projects on our customers' properties.

Customer Focus: Prioritize customer satisfaction and maintain positive employee relations by following company policies.

Team Building: Collaborate with the area manager to build a team of key employees capable of carrying out growth strategies and improving employee relations.

Training: Schedule new hire training with designated personnel approved by management.

Performance Evaluation: Conduct annual performance evaluations for staff, setting measurable goals for continuous improvement.

Employee Management: Report and document all employee issues promptly, including attendance, call-outs, write-ups, and disciplinary actions.

Budget Management: Maintain budgeted hours for accounts to ensure financial efficiency.

Safety First: Keep safety materials and SDS sheets up-to-date in accounts.

Inventory Management: Maintain inventory of all cleaning supplies at each building.

Equipment Maintenance: Troubleshoot and maintain cleaning products/equipment, such as vacuums.

Hands-On Help: Be ready to perform cleaning duties in the event of employee absences or customer requests.

Quality Control: Identify areas of concern in customer buildings through regular inspections and supervise the resolution of deficiencies.

Customer Satisfaction: Maintain the highest level of customer service and promptly resolve customer issues, always documented in CRM.

Project Oversight: Set up and oversee project work in customer buildings as needed.

Reporting: Provide nightly reports of building activity for all staff, following the required format.

Flexibility: Be willing to perform other duties as requested and assigned.

Time Management: Check and report all employee hours and make necessary adjustments daily by 10 am.

Shift: Second & Evening Shift

Wage: Starting at $20.00 per hour. Ranging between $20.00 - $22.00 per hour. We offer competitive starting wages and a comprehensive benefits package based on your status, emphasizing pay for performance.

Become a Member of Cleantec and Contribute to an Amazing Journey:

If you're ready to lead with enthusiasm and dedication without regard to race, gender identity, religion, sex, color, national origin, age, disability, marital status, or military/veteran status, we invite you to apply. Cleantec is committed to equal employment opportunities in accordance with applicable federal, state, and local regulations.

Req. HELP - 8741

At Cleantec, we seek dedicated team members for our Janitorial Workers, Commercial Cleaners, and Custodians positions.

Current/Valid Driver's License: You'll need a driver's license to get the job done efficiently.

Personal Vehicle: Access to your own vehicle to ensure you can reach the sites where your leadership is needed.

Minimum 1-Year Supervisory/Management Experience: You should have at least one year of supervisory or management experience under your belt.

Physical Capability: The ability to lift up to 50 pounds is essential to handle various aspects of the role effectively.

Willingness to Undergo a Drug Test and Background Check: As part of our commitment to a safe and secure work environment, we require candidates to consent to a drug test and background check.

At Cleantec, the well-being of our team members is just as important to us as providing excellent customer service. Below are the benefits you can enjoy by becoming part of our team: