Territory Services Manager - TAS

NTT DATA, Inc.; South Carolina; Remote; USD 57,000 - 105,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Flexible Spending or HSA

Life Insurance

AD&D Insurance

Paid Time Off

401k with company match

Employee Assistance

Job summary

NTT DATA, Inc. is seeking a Territory Services Manager to own end-to-end renewal lifecycle for support services and subscriptions.

You will partner with clients, account teams, and OEMs to drive retention, revenue protection, and growth, while negotiating service solutions and ensuring contract administration across the lifecycle. The ideal candidate combines relationship management, negotiation, and analytical skills with knowledge of renewals processes and OEM programs.

Qualifications

• Strong negotiation and objection handling for multi-year contracts at CXO level.
• 1–3 years of technology OEM/vendor relationship development preferred.
• Experience with Cisco policies, tools, and buying models including CCW-R.
• Attention to detail and client satisfaction focused.
• Ability to manage multiple projects with minimal supervision.

Responsibilities

• Proactively manage renewal processes for assigned contracts to maximize on-time renewals and retention.
• Define renewals by analyzing data sources and reconciling records; resolve issues.
• Shape renewal strategy with clients, OEMs, and account teams; negotiate pricing.
• Coordinate quote creation and review quotes for accuracy; create specialized renewal quotes when needed.
• Serve as primary client contact for renewals and services administration.
• Identify growth opportunities tied to renewals, including SDI and OEM premium services.
• Maintain forecasting and reporting with renewal data and in-flight statuses.
• Support post-sales activities like invoice resolution and quote guidance.

Skills

Negotiation

CXO-level negotiations

OEM/vendor relationships

Cisco CCW-R knowledge

MS Office (Excel, Word)

Communication skills

Independent / team work

Education

Bachelor’s degree or equivalent

Tools

Cisco policies/tools

Job description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT:

The Territory Services Manager (TSM) is responsible for managing the end-to-end renewal lifecycle for support services and subscription contracts, driving customer retention, revenue protection, and growth. This customer-facing role partners with clients, account teams, and technology OEMs to develop renewal strategies, coordinate quoting activities, negotiate service solutions, and ensure seamless contract administration throughout the customer lifecycle.

The ideal candidate combines strong relationship management, negotiation, and analytical skills with deep knowledge of support services renewals process as well as OEM programs and service offerings. They are highly organized, detail-oriented, and capable of managing multiple priorities while maintaining forecast accuracy and delivering an exceptional customer experience. In addition to securing renewals, the TSM identifies expansion and upsell opportunities, including NTT’s Software Defined Infrastructure Services (SDI) and OEM premium support offerings.

To thrive in this role, you need to have:

Key Responsibilities:

• Proactively manage and drive the renewal process for assigned support services and subscription contracts to maximize on-time renewal, customer retention, and revenue protection.
• Define and validate renewable install base by analyzing multiple data sources, reconciling client, OEM, and NTT records, and resolving compliance flags, site ID issues, and lifecycle discrepancies.
• Engage clients, client managers, OEMs, and account teams to shape renewal strategy, align commercial needs, negotiate pricing and service options, and support complex renewal motions.
• Coordinate quote creation by providing complete requirements to quoting resources, reviewing quotes for accuracy, and creating specialized renewal, sidecar, or true-forward quotes when required.
• Serve as the primary client point of contact for renewals and services administration, building trusted relationships and addressing support services questions throughout the contract lifecycle.
• Identify and influence growth opportunities tied to renewals, including SDI, CX EA, OEM premium services, and expansion to additional OEMs.
• Maintain accurate forecasting and reporting by rationalizing renewal data, supporting opportunity hygiene, and providing regular updates on in-flight renewals, risks, and expected outcomes.
• Support post-sales activities including invoice issue resolution, quoting guidance, contract access requests, MACD processing, service terminations, and quarterly business or services review preparation.
• Maintain current knowledge of OEM programs, support services offers, and certification requirements, and participate in enablement and feedback sessions that strengthen NTT’s support services strategy.

Knowledge, Skills and Attributes:

• Strong negotiation and objection handling skills that allow for value-based contract negotiations at the CXO level, involving multi-year contracts as well.
• 1-3 years of technology OEM/Vendor relationship development experience preferred.
• Demonstrable experience with Cisco policies, tools, and buying models, including CCW-R.
• Excellent attention to detail and ability to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery.
• Outstanding time and task management skills, with the ability to manage multiple projects and competing priorities at all times.
• Intermediate to advanced MS Office skills (Excel, Word).
• Ability to work independently and/or on a team with minimal supervision.
• A subject matter expert in technology OEM/Vendor processes a plus.
• Excellent communication skills (written and verbal) across all layers of an organization.

Academic Qualifications and Certifications:

• Bachelor’s degree or equivalent experience.
• Maintain required Cisco CSM and/or Renewals Manager certifications tied to the Cisco Advanced Customer Experience specialization and related partner program requirements.

Required Experience:

• Advanced demonstrable years of related industry experience.
• Advanced demonstrable knowledge on costing and quoting for services renewal.
• Advanced vendor back out knowledge is preferable.
• Advanced demonstrable order booking processes knowledge – Quote to Order / Order to Cash Knowledge.
• Advanced demonstrable knowledge of Cisco services and quoting process.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this remote role is $57K - $105K. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

Workplace type:

Remote Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.