Territory Manager

PeopleReady; Toledo (OH); On-site; USD 63,000 - 75,000; Full time

Benefits offered by this job

6 paid holidays

Floating holiday

Paid time off

Medical/Dental/Vision insurance

401(k) with company match

Employee stock purchase program

Job summary

TrueBlue, Inc. in the United States is seeking a Territory Manager to oversee day-to-day operations and drive revenue growth for the Ohio region. You will manage branch performance, ensure safety, and lead a small team across multiple locations.

Travel up to 50% to client sites, conduct staffing initiatives, and partner with sales to expand accounts. A Bachelor's degree and 4+ years of leadership experience in staffing are required.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• At least 4 years’ professional experience with 2 years of related management experience.
• Experience in improving customer satisfaction and driving positive outcomes.
• Experience in account management and direct customer interface.
• Proven leadership competencies.
• Staff hiring, development and supervision experience.
• Experience in the staffing industry or similar preferred.

Responsibilities

• Manage territory profit and loss (P&L) and monitor metrics to drive growth.
• Oversee day-to-day operations and ensure safety and compliance.
• Lead staffing teams, hiring, scheduling and performance reviews.
• Retain and expand customer accounts and drive sales opportunities.
• Travel to client sites up to 50% for sales and service needs.
• Partner with Sales Enablement to pursue opportunities and re-engage past customers.

Skills

Leadership

Customer relationships

Financial analysis

Communication

Problem solving

Hiring & staff development

Education

Bachelor’s Degree or equivalent

Tools

MS Office

Teams

Job description

The Territory Manager is a key role in the organization and is responsible for the day-to-day operations and well-being of the branch (s) in the territory. This role is accountable for driving revenue growth and profitability of the territory. Responsibilities include ensuring that the territory meets performance goals, following standard operating procedures, and optimizing customer service. Additionally, this role includes supervisory and staff development, team building, conflict resolution, monitoring operations, and managing financials.

Job Duties and Responsibilities

Operational Excellence:

• Manage territory profit and loss (P&L).
• Monitor performance metrics and financial data to assess and improve operational effectiveness.
• Identify, prioritize, and resolve operational issues.
• Oversee day-to-day operations.
• Maintain branch appearance in alignment with company standards.
• Identify high-priority tasks and assign them to team members for timely and successful completion.
• Promote and ensure a culture of safety.
• Accountable for compliance with organizational standards, customer requirements, as well as federal, state, and local regulations.
• Streamline processes for operational excellence.
• Lead change initiatives and adopt new systems.

Associate Support:

• Promote a Safe Workplace by conducting on-site safety visits, performing associate check-ins, and ensuring personal protective equipment (PPE) is accessible to associates.
• Lead investigations for workers' compensation claims
• Conduct new hire orientations at customer locations as needed.
• Represent the company at local job fairs and build relationships with community partners, including unemployment offices.

Leadership:

• Manages territory staff including hiring, scheduling and assigning work, reviewing performance, and recommending promotions, transfers, demotions or terminations.
• Set performance goals and professional development plans.
• Lead team building and staff development activities.
• Strategize and drive grassroots recruiting in local markets when needed.
• This role will manage 2 - 7 individual contributors potentially across multiple locations.

Customer Satisfaction and Engagement:

• Retain and expand existing customer accounts.
• Monitor customer feedback and recommend strategies to improve the customer experience.
• Travel to customer sites for sales and safety needs.
• Troubleshoot customer service issues and provide resolutions.

Sales and Marketing:

• Use existing data and dashboards to identify and re-engage with past billing customers.
• Support existing customer base to drive additional sales.
• Understand local market conditions and support current and prospective sales opportunities.
• Ensure leads sourced by Sales Enablement are followed up on – when applicable.

Education and Experience:

• Bachelor’s Degree or equivalent combination of education and experience
• At least 4 years’ professional experience with 2 years of related management experience.
• Prior experience in improving customer satisfaction and driving positive business outcomes.
• Experience in account management and direct customer interface.
• Prior experience managing in the staffing industry or similar preferred.
• Proven leadership competencies and experience.

Core Knowledge and Skills:

• Excellent written and verbal communication skills.
• Proficient in financial performance analysis.
• Success in developing and maintaining customer relationships.
• Advanced problem-solving abilities.
• Capable of defining problems, collecting data, and making informed decisions.
• Ability to prioritize tasks and meet deadlines under pressure.
• Proven ability to drive processes and improve operational performance.
• Demonstrated leadership competencies.
• Experience in hiring, managing, developing, and leading individuals and teams.
• Proficient in MS Office suite (Excel, PowerPoint, Outlook) and Teams.

Work Environment and Physical Demands:

• Must have a valid driver's license, a reliable, registered vehicle, and vehicle insurance.
• Work hours may require flexibility and availability in the evenings and weekends as necessary.
• Up to 50% of the work could be outside of the territory at customer sites performing sales activities.
• Branch work environment with frequent customer interaction.
• Employee is frequently required to stand, walk, sit, talk, and/or hear for long periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move 25 pounds, and occasionally lift and/or move 50 pounds. Occasionally exposed to outdoor weather conditions. Required to inspect equipment, detect safety hazards, judge and communicate risks.

Salary Range: $62,673 - $75,207 annually, depending on experience and geographic location, plus eligibility for incentive pay, subject to plan terms.

Please note that actual compensation offered may vary based on local pay requirements and will meet or exceed state-specific minimum wage or salary thresholds.

Benefits and Well-Being:

We offer a competitive benefits package, including 6 paid holidays, 1 paid floating holiday and up to 20 days of Paid Time Off per year, Medical/Dental/Vision insurance, Company-matching 401(k) and Employee Stock Purchase Program, in addition to other programs and perks. More details about our benefits can be found here.

We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available upon request for candidates taking part in the application or interview process. If you require disability-related accommodation during the application or interview process, please contact your Recruiter directly, Employee Relations at [e-mail], or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the application or interview process to ensure that the accommodation provided takes into account the applicant’s individual accessibility needs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.