Territory Manager

CrossCountry Freight Solutions Inc; Phoenix (AZ); On-site; USD 78,000 - 90,000; Full time

Job summary

CrossCountry Freight Solutions Inc. in Phoenix, AZ seeks a Territory Manager to build and manage a portfolio of customers shipping freight via LTL.

You will qualify leads, uncover needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. You will work within a structured sales process, using CRM and mobile tech to manage 50+ relationships across stages, with a target revenue growth and a need to travel as required.

Qualifications

• Strong interpersonal skills with the ability to engage diverse individuals.
• Excellent organizational, written and verbal communication, analytical and decision-making skills.
• 1-3 years of sales experience, preferably in LTL/logistics/transportation services.

Responsibilities

• Qualify 25+ inbound leads per week using structured discovery process.
• Conduct consultative discovery calls to understand shipping needs and requirements.
• Position value proposition vs price-only competitors.
• Manage 3-week conversion with follow-up and proactive engagement.
• Maintain 50+ retained customer relationships with consistent touchpoints.
• Use CRM daily to track activities, opportunities and interactions.
• Coordinate with operations and service teams to resolve issues.
• Travel within assigned territory to develop new business and service accounts.

Skills

Interpersonal skills

Organizational skills

Communication (written and verbal)

Analytical skills

Sales experience

CRM proficiency

Microsoft Office

B2B sales

Self-motivation

Tools

CRM systems

Microsoft Office

Job description

Territory ManagerSkip to main content#Territory Manager page is loaded## Territory ManagerApplylocations: Phoenix AZtime type: Full timeposted on: Posted Todayjob requisition id: JR100754**Job Title:**Territory Manager**Department:**Business Development**Job Status:**Exempt**Compensation:****Direct Reports:**Yes**COMPANY OVERVIEW**CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!**SALARY:** $78,000-90,000, based on education and experience.**LOCATION:** Must be located in the Phoenix, AZ area.**JOB SUMMARY** The Territory Manager is responsible for building and managing a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation through consultative, relationship-focused sales. The Territory Manager will qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. This role will work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages.**ESSENTIAL JOB DUTIES*** Qualify 25+ inbound leads per week using structured discovery process (1 week qualification period).* Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements.* Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors.* Manage 3-week conversion period with systematic follow-up and proactive customer engagement.* Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support.* Maintain 50+ retained customer relationships with consistent touchpoints and value-added service.* Use CRM daily to track all activities, opportunities, and customer interactions accurately.* Follow established sales process and complete assigned tasks within company systems.* Coordinate with operations, customer service, and claims teams to resolve issues.* Target: $750k annual revenue growth (8-10 new $50k+ customers per year).* Identify and qualify truckload opportunities through customer conversations and coordinate introductions to NAL.* Cover one or more designated sales territories, traveling as needed to develop new business, service existing accounts, and maintain consistent customer contact within the assigned geographic area(s).* Other duties as assigned.**JOB SPECIFICATIONS** **Skills and Knowledge*** Strong interpersonal skills with the ability to effectively engage with individuals from diverse backgrounds.* Must possess excellent organizational, communication (written and verbal), analytical, and decision-making skills.* 1-3 years of sales experience, preferably in the LTL, logistics, or transportation services.* B2B sales experience preferred but not required.* Comfortable with technology: CRM systems, mobile applications, Microsoft Office.* Ability to work within structured processes.* Self-motivated with ability to work independently.* Valid driver's license and reliable transportation.**Work Conditions*** Extensive time out of the standard office environment (60-80%).* Ability to travel when necessary.* Ability to work irregular hours and/or on weekends as necessary.