Territory Manager

CrossCountry Freight Solutions, Inc. DBA CCFS; Irving (TX); On-site; USD 77,000 - 89,000; Full time

Job summary

CrossCountry Freight Solutions, Inc. DBA CCFS in the Dallas area seeks a Territory Manager to build and manage a portfolio of shippers using LTL services. You will qualify leads, uncover needs, tailor our value proposition, and manage accounts through conversion and retention.

You will work with operations, customer service, and claims teams, use CRM and mobile tools, travel as needed, and aim for steady revenue growth by adding new customers and maintaining 50+ relationships.

Qualifications

• 1-3 years of sales experience, preferably in LTL, logistics, or transportation services.
• Strong interpersonal, written and verbal communication, and organizational skills.
• B2B sales experience preferred but not required.

Responsibilities

• Qualify 25+ inbound leads per week using structured discovery.
• Conduct consultative discovery calls to understand shipping needs and pain points.
• Position our service-based value proposition against competitors.
• Manage 3-week conversion period with proactive engagement.
• Maintain 50+ retained customer relationships with regular touchpoints.
• Use CRM daily to track activities, opportunities, and interactions.
• Coordinate with operations, customer service, and claims teams to resolve issues.
• Travel as needed to cover assigned territories.

Skills

Sales experience

CRM experience

B2B sales

Customer relationships

Tools

CRM systems

Mobile apps

Microsoft Office

Job description

Job Title:Territory ManagerDepartment:Business DevelopmentJob Status:ExemptCompensation:Direct Reports:YesCOMPANY OVERVIEWCrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!SALARY: $77,000-$89,000 - Based on education and experience.LOCATION: Must be located in or near the Dallas area.JOB SUMMARYThe Territory Manager is responsible for building and managing a portfolio of customers shipping freight via Less-Than-Truckload (LTL) transportation through consultative, relationship-focused sales. The Territory Manager will qualify leads, uncover customer needs, position our service-based value proposition, and manage accounts through successful conversion and long-term retention. This role will work within a structured sales process, using CRM and mobile technology to manage 50+ customer relationships at different stages.ESSENTIAL JOB DUTIESQualify 25+ inbound leads per week using structured discovery process (1 week qualification period).Conduct consultative discovery calls to understand customer shipping needs, pain points, and requirements.Position service-based value proposition (transit time, reliability, claims ratio) vs. price-only competitors.Manage 3-week conversion period with systematic follow-up and proactive customer engagement.Handle first 3 weeks post-conversion (highest service issue risk) with intensive customer support.Maintain 50+ retained customer relationships with consistent touchpoints and value-added service.Use CRM daily to track all activities, opportunities, and customer interactions accurately.Follow established sales process and complete assigned tasks within company systems.Coordinate with operations, customer service, and claims teams to resolve issues.Target: $750k annual revenue growth (8-10 new $50k+ customers per year).Identify and qualify truckload opportunities through customer conversations and coordinate introductions to NAL.Cover one or more designated sales territories, traveling as needed to develop new business, service existing accounts, and maintain consistent customer contact within the assigned geographic area(s).Other duties as assigned.JOB SPECIFICATIONSSkills and KnowledgeStrong interpersonal skills with the ability to effectively engage with individuals from diverse backgrounds.Must possess excellent organizational, communication (written and verbal), analytical, and decision-making skills.1-3 years of sales experience, preferably in the LTL, logistics, or transportation services.B2B sales experience preferred but not required.Comfortable with technology: CRM systems, mobile applications, Microsoft Office.Ability to work within structured processes.Self-motivated with ability to work independently.Valid driver's license and reliable transportation.Work ConditionsExtensive time out of the standard office environment (60-80%).Ability to travel when necessary.Ability to work irregular hours and/or on weekends as necessary.BENEFITSMedical, Dental, Vision, and Life Insurance401K Retirement Plan - Match up to 4%Biweekly Pay#SALES