Territory Manager

Jobtailor; Lubbock (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Riverstone Logistics is seeking a Territory Manager to oversee outbound operations across multiple client locations, ensuring deliveries meet deadlines and customer expectations. You will travel daily within the assigned territory, collaborate with motor carriers, and maintain strong client relationships to uphold RLX standards.

Responsibilities include monitoring KPIs, coordinating with service providers, and ensuring compliance with applicable policies while maintaining a professional presence

Qualifications

• High School Diploma/GED or equivalent required.
• 1–2 years of last mile distribution or supply chain operations experience.
• Proficient in Excel and Power BI.
• Ability to learn new technology quickly.
• Effective verbal and written communication skills.
• Reliable transportation to commute to the workplace and travel within the territory.

Responsibilities

• Meet and exceed client service goals.
• Oversee daily outbound operations at multiple client locations and ensure policy compliance.
• Maintain a professional appearance at all times.
• Use routing software to schedule and tender deliveries.
• Communicate effectively regarding clients' special requests within the territory.
• Lead daily meetings with service providers to track performance and update rankings.
• Share location KPIs with stakeholders and coordinate with motor carriers.
• Maintain assigned assets and conduct daily store audits for client satisfaction.
• Collaborate with peers on daily tasks, training, and issue resolution.
• Perform other duties as assigned.

Skills

Excel

Power BI

Communication

Education

High School Diploma/GED

Job description

Position Summary

The Territory Manager manages multiple logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily between assigned client retail locations to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.

• Customer Focus
• Drive for Results
• Ethics and Values
• Problem Solving
• Functional/Technical Learning
• Managing and Measuring Work
• Timely Decision Making
• Interpersonal Savvy
• Informing
• Dealing with Ambiguity

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily outbound operations of multiple client retail locations and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned territory
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity for the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.
• Performing other work-related duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• High School Diploma/GED or equivalent required (Bachelor's degree in a relevant field of study, or equivalent combination of education and experience strongly preferred)
• 1-2 years of last mile distribution, and/or supply chain operations experience
• Must be proficient in Microsoft Office suite, specifically Excel and Power BI
• Ability to learn new technology/software and processes quickly
• Ability to complete work in a timely, accurate, and thorough manner
• Effective verbal and written communication skills
• Ability to exhibit a professional demeanor when dealing with conflict
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specific territory for the client.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move, stand, and bend for long periods of time. Additionally, this role requires the ability to communicate effectively with coworkers and outside stakeholders in person and frequently utilize computer-related messaging. The employee is required to maneuver about the work areas and move/manipulate various objects. This position requires occasional extended work hours and frequent travel to assigned client retail locations.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Riverstone Logistics is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Riverstone Logistics also complies with the Immigration Reform & Control Act and E-Verify, so we ask that you bring the appropriate documents to confirm your authorization to work in the United States with you upon request.