Territory Manager

MDI Security; California; On-site; USD 170,000 - 230,000; Full time

Benefits offered by this job

Competitive compensation

Great work environment

Career advancement opportunities

Company vehicle

Company phone

Laptop

Expense card

Comprehensive benefits package

Job summary

MDI Security is seeking a Territory Manager to oversee field operations across California, coordinating installations, inspections, and services while ensuring compliance with NFPA codes and safety standards. You will lead technicians, manage schedules, and report key KPIs to leadership.

The role requires 5+ years in the security or fire alarm industry, valid licenses, strong leadership, and NICET Level III certification is a plus.

Qualifications

• 5+ years of experience in the security and fire alarm industry.
• Must possess all required licenses and certifications applicable to the assigned territory for security and fire alarm systems.
• NICET Level III Certification in Fire Alarm Systems is a plus.

Responsibilities

• Oversee daily field operations, including installations, inspections, maintenance, and service.
• Ensure compliance with NFPA codes, company standards, and local regulations.
• Perform site visits to verify workmanship, code compliance, and customer satisfaction.
• Manage scheduling, project timelines, and resource allocation.
• Review and approve technician work orders, time entries, and project documentation.
• Recruit, hire, and train qualified technicians and conduct performance evaluations.

Skills

Executive leadership

Field management

Team training

Education

NICET Level III Certification in Fire Alarm Systems

Job description

Job Description

Job Description

Benefits/Perks

• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Job Summary

We are seeking a Territory Manager to join our team! As a Territory Manager, you will travel to various locations and job sites and accurately assist in install or repair security systems based on customer specifications and location restrictions. This can include Security, Fire, locks of all types, access control, CCTV, remotes, and more. The ideal candidate has experience with security installation or similar electronic products, strong problem-solving and troubleshooting skills, and an analytical way of thinking.

Position Overview

The Territory Manager for MDI Security will oversee the entire field operations within the region. Maintain the standards, NFPA codes, and safety requirements. The Territory Manager will manage technicians, supervise daily activities, maintain quality assurance, and uphold high performance standards. Additionally, the position is responsible for maintaining all required licenses and ensuring the team is fully compliant. Key responsibilities include hiring and training, performance evaluations, and operational efficiency. You will also prepare detailed monthly reports on completed work, ongoing projects, and key performance indicators to provide leadership with clear visibility into territory operations.

Primary Duties and Responsibilities

Operational Leadership

• Oversee daily field operations, including installations, inspections, maintenance, and service.
• Ensure compliance with company standards, NFPA codes, and local regulations.
• Perform regular site visits to verify workmanship, code compliance, and customer satisfaction.
• Manage scheduling, project timelines, and resource allocation.
• Review and approve technician work orders, time entries, and project documentation.

Licensing & Compliance

• Maintain and hiold all necessary state and local licenses for fire alarm, security, CCTV, and access control work.
• Ensure all technicians are properly licensed, certified, and current with renewals and training.
• Oversee continuing education and compliance documentation for the team.
• Stay informed on regulatory updates and implement policy changes as needed.

Personnel Management

• Recruit, hire, and train qualified technicians to meet workload demands.
• Conduct performance evaluations, provide coaching, and address disciplinary matters.
• Foster a professional, safety-focused work culture emphasizing teamwork and accountability.
• Manage workforce planning and succession strategies to support growth.

Customer & Vendor Relations

• Serve as the primary point of contact for customers in the assigned region.
• Resolve escalated service issues promptly and professionally.
• Manage vendor relationships and coordinate subcontractors to ensure timely project delivery.

Qualifications

• 5+ years of experience in the security and fire alarm industry.
• Executive leadership and field management experience is a plus.
• Must possess all required licenses and certifications applicable to the assigned territory for security and fire alarm systems.
• NICET Level III Certification in Fire Alarm Systems a plus.
• Strong knowledge of NFPA 72, NFPA 70 (NEC), and state licensing requirements.
• Excellent communication, organizational, and leadership skills.

Compensation and Benefits

• Base Salary: $170,000 $230,000+ (based on experience and territory scope)
• Company vehicle
• Company phone, laptop, and expense card
• Comprehensive benefits package