Territory Field Client Success Manager

Butler/Till

Colorado

On-site

USD 45,000 - 60,000

Full time

14 days+

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Job summary

Butler/Till is a results-driven marketing agency with a strong woman-owned and ESOP structure, dedicated to collaboration, purpose-driven work, and their B-Corp status. The Associate Field Account Manager will be a foundational member of the client experience team, handling front-line and behind-the-scenes roles to ensure smooth operations and stellar client experiences within their territory.

In this role you will manage client inquiries, set appointments, triage a queue of requests, and

Qualifications

Associate degree in Marketing or Business; Bachelor's degree preferred.
3+ years of Customer Service experience.
Digital and Traditional Marketing knowledge.
Ability to work under pressure and meet deadlines.
Flexible work hours to accommodate peak times/time zones across the county if necessary.
Proficient with Microsoft Office tools including Word, Excel, and PowerPoint.
Independent and self-directed yet team oriented.
Detail-oriented with ability to multi-task, capture, and articulate information clearly.

Responsibilities

Act as the proactive and professional first point of contact for all client inquiries, offering detailed information about programs.
Show empathy and deliver outstanding client care, effectively resolving issues and addressing complaints timely.
Build and maintain client loyalty by consistently exceeding expectations.
Ensure prompt response to client requests, adhering to service level agreements.
Maintain consistent follow-through to ensure client satisfaction and resolution.
Provide administrative and organizational assistance to the marketing sales team within the assigned territory.
Assist with appointment setting and calendar management.
Collaborate across teams to support client needs by gathering information, offering feedback, and providing recommendations.