Field Account Manager: Client Success & Operations

Butler/Till; Oklahoma; On-site; USD 45,000 - 60,000; Full time

Job summary

Butler/Till is a results-driven marketing agency offering collaborative client experiences and proprietary technology. The Associate Field Account Manager drives stellar client experience, handling inquiries, scheduling, and cross-team support to ensure smooth operations and strong ad program execution across territories.

They excel in client advocacy, problem solving, and timely issue resolution, while maintaining education for clients about advertising programs and escalating to specialists

Qualifications

• Associate Degree in Marketing or Business; Bachelor’s degree is a plus.
• 3+ years of Customer Service Experience.
• Digital and Traditional Marketing knowledge.
• Ability to work under pressure and meet deadlines.
• Flexible work hours to account for peak times and time zones.
• Proficient with Microsoft Word, Excel, and PowerPoint.
• Independent and self-directed yet team oriented.
• Must be well-organized and detail-oriented with multi-tasking.

Responsibilities

• Act as the proactive and professional first point of contact for all client inquiries, offering detailed information about programs.
• Show empathy and deliver outstanding client care, effectively resolving issues and addressing complaints timely.
• Build and maintain client loyalty by consistently exceeding expectations.
• Ensure prompt response to client requests, adhering to service level agreements.
• Maintain consistent follow-through to ensure client satisfaction and resolution.
• Clearly convey information, both verbally and in writing.
• Engage with clients effectively across multiple communication channels, including phone, email, web forms, chat, and text.
• Handle challenging conversations and escalated situations with professionalism.
• Explain various digital media types, their functionality, and different campaign strategies (e.g., branding, paid search, content creation).
• Provide administrative and organizational assistance to the marketing sales team within the assigned territory.
• Assist with appointment setting and calendar management.
• Collaborate across teams to directly support client needs by gathering information, offering feedback, and providing recommendations to resolve support requests or issues.
• Work across teams to directly support the sales team in meeting customer needs.
• Other duties may be assigned as needed based on business requirements and the scope of the role.
• Apply strong time-management skills to consistently meet deadlines while delivering high-quality, accurate work.
• Demonstrate excellent organizational abilities to effectively manage multiple tasks and priorities, ensuring smooth and efficient operations.
• Adapt quickly to changing priorities and manage multiple tasks simultaneously while upholding accuracy in all areas of responsibility.
• Regularly review and validate work to ensure consistency, correctness, and alignment with established guidelines and standards.

Skills

Customer Service

Communication

Time Management

Team Orientation

Attention to Detail

Education

Associate Degree in Marketing or Business

Bachelor’s degree is a plus

Tools

Microsoft Office (Word, Excel, PowerPoint)

Power BI

Job description

Butler/Till is a results-driven marketing agency offering collaborative client experiences and proprietary technology. The Associate Field Account Manager drives stellar client experience, handling inquiries, scheduling, and cross-team support to ensure smooth operations and strong ad program execution across territories.

They excel in client advocacy, problem solving, and timely issue resolution, while maintaining education for clients about advertising programs and escalating to specialists