Territory Customer Support Manager-North-E3W

TI Clean Mobility; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Territory Manager for Service & Spares to enhance customer satisfaction and streamline service operations. This role involves setting up a robust service network, training dealership teams, and ensuring effective after-sales support. Ideal candidates will have an engineering background in automobile or mechanical fields, along with strong communication and troubleshooting skills. Join a forward-thinking company that values innovation and customer service excellence, and make a significant impact in the automotive service landscape.

Qualifications

• 8-13 years of experience in service management in the automobile sector.
• Strong background in setting up service networks and handling customer complaints.

Responsibilities

• Set up the service network for the region.
• Train service teams at dealerships and handle customer complaints.

Skills

Customer Service Management

Communication Skills

Troubleshooting Skills

Education

Engineering degree in Automobile

Engineering degree in Mechanical

Job description

Position Title: Territory Manager - Service & Spares

Reporting to: Regional Head - Service & Spares

Exp: 8 - 13 years

Education: Engineering degree in Automobile/Mech

Responsibilities:

1. Responsible for setting up the service network for the region.

2. Handling the customer complaints across dealer network to reduce customer dissatisfaction.

3. Training of service team at the dealerships.

4. Responsible for after sales support and spares.

5. Local language & Automobile service background must

6. Good communication and troubleshooting skills.

Job Location: Delhi