Territory Customer Support Manager-North Central-E3W

TI Clean Mobility; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Territory Manager for Service & Spares to enhance their service network in Uttar Pradesh and Uttarakhand. This role is crucial for improving customer satisfaction by addressing complaints and providing after-sales support. The ideal candidate will have a strong background in automobile services and excellent communication skills. Join a dynamic team committed to delivering top-notch service and support, ensuring a seamless experience for customers and dealerships alike. If you're passionate about service excellence and have the expertise to drive improvements, this opportunity is perfect for you.

Qualifications

• 8-13 years of experience in service and spares management.
• Engineering degree in Automobile or Mechanical required.

Responsibilities

• Set up the service network for the region.
• Handle customer complaints to reduce dissatisfaction.
• Train service teams at dealerships.

Skills

Customer Service

Communication Skills

Troubleshooting Skills

Local Language Proficiency

Education

Engineering Degree in Automobile

Engineering Degree in Mechanical

Job description

Position Title: Territory Manager - Service & Spares

Reporting to: Regional Head - Service & Spares

Exp: 8 - 13 years

Education: Engineering degree in Automobile/Mech

Responsibilities:

1. Responsible for setting up the service network for the region.

2. Handling the customer complaints across dealer network to reduce customer dissatisfaction.

3. Training of service team at the dealerships.

4. Responsible for after sales support and spares.

5. Local language & Automobile service background must

6. Good communication and troubleshooting skills.

Job Location: Anywhere in Uttar Pradesh, Anywhere in Uttarakhand