Territory Account Manager

Dealer Tire; Denver (CO); On-site; USD 70,000 - 110,000; Full time

Job summary

Dealer Tire is seeking an Outside Account Manager to lead Nissan/Infiniti Service Lane initiatives across a portfolio of dealers. You will manage relationships, develop action plans, and drive revenue across Maintenance Advantage, Value Advantage and Original Equipment products.

The role requires at least 3 years in retail automotive operations, strong communication with dealer leadership, and the ability to travel frequently.

Qualifications

• Bachelor's degree or equivalent work experience
• Minimum 3 years of experience in retail automotive operations
• Experience selling and managing a book of business
• Strong prioritization and resource coordination
• Understanding of the full sales process (inventory, price, close) and ability to negotiate
• Strong communication with management and Dealer Tire internal
• Be located in assigned territory
• Proficiency with Microsoft Office products

Responsibilities

• Manage portfolio to meet sales and productivity goals across all products.
• Assist dealers in maximizing the financial opportunity of the program through a customized action plan.
• Effectively implement Dealer Tire solutions that match dealership needs and communicate our value.
• Build and nurture relationships with Executive Management to gain commitment to plans.
• Develop the business through collaboration with Alliance field contacts and program resources.
• Develop account strategies to increase revenues and manage the portfolio of dealerships.
• Maintain consistent monthly contact schedule with dealers.
• Manage activity tracking and account information in Salesforce.
• Resolve customer service issues related to any account activity.
• Submit timely reports and forecasts to sales management.

Skills

Account management

Sales skills

Customer relationships

Communication

Negotiation

Problem solving

Education

Bachelor's degree or equivalent work experience

Tools

Salesforce

Microsoft Office

Job description

As an Outside Account Manager - Nissan/Infiniti Service Lane, your essential job functions will include the following:

Account Management

• Manage portfolio to meet sales and productivity goals across all products (Maintenance Advantage, Value Advantage and Original Equipment Products).
• Assist dealers in maximizing the financial opportunity of the program through a customized action plan.
• Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value.
• Effectively build and nurture relationships with Executive Management to gain commitment to plans in order to meet objectives. and benefits that impact the business
• Develop the business through collaboration with Alliance field contacts and other program resources.
• Develop account strategies to increase revenues and manage the portfolio of dealerships to maximize the growth in all products.
• Develop and maintain consistent monthly contact schedule with dealers.
• Manage all activity tracking and account information in Salesforce.
• Resolve customer service issues related to any account activity.
• Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required.

Operational Management

• Assess, reinforce and implement Service Lane processes and elements.
• Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across all products.
• Analyze & identify training needs of dealership staff.
• Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
• Conduct market competitive shops and analysis to provide market competitive price information/positioning.
• Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
• Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across all products to meet business objectives.
• Provide feedback and collaborate with the Service Operations Consultant and other internal resources to drive dealership performance.
• Collaborate with the dealership to optimize merchandising components.
• Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
• Utilize internal and external reporting portals to review performance, identify opportunities, and facilitate dealership meetings.

Other Duties as Assigned

Position Requirements

• Bachelor's degree or equivalent work experience required
• Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
• Prior experience selling and project managing a book of business
• Skilled at taking in many inputs, prioritizing, coordinating resources and executing
• Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
• Relatable across the dealership and good communication with management and Dealer Tire internal
• Be located in assigned territory
• Proficiency at intermediate level with all Microsoft Office products required
• Strong and quick assessment skills with ability to critically think in the moment and add value
• Strong customer relationship skills and ability to sell at the top
• Meet the requirements of Dealer Tire's Motor Vehicle Record Policy and Company Vehicle Fleet Policy
• Critical Thinking
• Customer Focus
• Influence
• Results Orientation
• Industry / Product Knowledge
• Operational Excellence
• Value Selling

Physical Requirements

• Standing for long periods of time
• Frequent bending, crouching, and twisting
• Extensive driving and traveling to customer accounts (up to 80%)
• Travel by vehicle and/or airplane
• Occasional lifting up to 50 pounds

Drug Policy

• Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
• There will be random drug testing. Please refer to the employee handbook for further details