Terrain Key Holder - Decor

URBN Urban Outfitters, Inc.; Wayland, Northern (MA, KY); Hybrid; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

URBN Urban Outfitters, Inc. in Wayland, MA, is seeking a Decor Key Holder to support store leadership in service, selling, and daily operations. You will mentor staff, share decor knowledge, and help manage omni-channel shopping experiences.

The role emphasizes customer-centric leadership, maintaining store standards, and collaboration across teams to ensure a positive shopping environment. A passion for décor and willingness to grow are important.

Qualifications

• Terrain brand fan.
• 1+ years leadership experience.
• Knowledge of home décor trends and gardening.
• Ability to work flexible hours to meet store needs including nights, weekends and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Collaborate with leadership to deliver the four promises: welcome, inspire, inform, appreciate customers.
• Share décor knowledge, new arrivals and trends to inform and inspire home spaces.
• Deliver seamless omni-channel experience through execution of omni services.
• Assist in opening/closing procedures, merchandising, stock, and IT issues.
• Support onboarding and cross-training across departments.
• Maintain store standards and safety, assist with shipments and markdowns.
• Communicate feedback to Store Manager and foster open dialogue.

Skills

LeadershipExperience

DecorTrendsKnowledge

FlexibleHours

EagernessToLearn

Job description

Location

This position is located at 297 Boston Post Road, Wayland, Massachusetts, 01778 United States

Role Summary

A Décor Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities

Customer Experience

• Collaborates with the leadership team in cultivating terrain’s four promises: to welcome, to inspire, to inform, and to appreciate our customer
• Shares décor product knowledge, new arrivals, and current decorating trends to inform the customer and inspire their indoor and outdoor spaces
• Utilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni services

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
• Supports new hire onboarding and continued education of the team through cross training of multiple departments

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

• Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager

Role Qualifications

• Terrain brand fan
• 1+ years leadership experience
• Knowledge of home décor trends and gardening
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $19.50 - USD $19.50 /Hr.