Terrain Key Holder - Decor

Urban Outfitters, Inc.; Doylestown (Bucks County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Décor Key Holder to enhance the customer experience in a vibrant retail environment. This role involves collaborating with the leadership team to inspire and inform customers about home décor trends while managing daily store operations. As a key member of the team, you will mentor associates, support onboarding, and ensure a positive shopping experience. This position offers a unique opportunity to grow within a dynamic organization that values inclusivity and creativity, making it perfect for those passionate about home décor and customer service.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Employee Discounts

Retirement Savings

Qualifications

• 1+ years of leadership experience in a retail environment.
• Strong knowledge of home décor trends and gardening.

Responsibilities

• Support store leadership in creating a customer-centric environment.
• Manage daily operations and maintain store standards.

Skills

Customer Service

Leadership

Problem Solving

Communication

Knowledge of Home Décor Trends

Education

High School Diploma

Job description

Location

This position is located at 2100 Lower State Rd, Doylestown, Pennsylvania, 18901 United States

Role Summary

A Décor Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities

Customer Experience

• Collaborates with the leadership team in cultivating terrain’s four promises: to welcome, to inspire, to inform, and to appreciate our customer.
• Shares décor product knowledge, new arrivals, and current decorating trends to inform the customer and inspire their indoor and outdoor spaces.
• Utilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni services.

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones.
• Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience.
• Supports new hire onboarding and continued education of the team through cross training of multiple departments.

Visual + Business Operations

• Supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns.
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store.
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.

Communication + Relationships

• Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported.
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback.
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager.

Role Qualifications

• Terrain brand fan.
• 1+ years leadership experience.
• Knowledge of home décor trends and gardening.
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit URBN Careers.

Pay Range

Starting from USD $15.50/Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.