Terrain Key Holder - Decor

Terrain; Doylestown (Bucks County); On-site; USD 10,000 - 60,000; Part time

Job summary

Terrain is seeking a Key Holder - Decor to enhance customer experiences and support store operations. This part-time role involves leadership, product knowledge sharing, and maintaining store standards. Ideal candidates should have a passion for home décor and strong customer service skills.

Benefits

Medical, dental, and vision benefits

Generous employee discounts

Retirement savings

Paid time off (PTO)

Qualifications

• 1+ years leadership experience.
• Knowledge of home décor trends and gardening.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Collaborates with leadership to enhance customer experience.
• Supports onboarding and training of new hires.
• Maintains store standards and cleanliness.

Skills

Customer Service

Leadership

Knowledge of Home Décor Trends

Job description

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This position is located at 2100 Lower State Rd, Doylestown, Pennsylvania, 18901 United States

Role Summary

A Décor Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. They are an expert in the operating procedures and contribute mentorship of the associate team.

Role Responsibilities

Customer Experience

• Collaborates with the leadership team in cultivating terrain’s four promises: to welcome, to inspire, to inform, and to appreciate our customer
• Shares décor product knowledge, new arrivals, and current decorating trends to inform the customer and inspire their indoor and outdoor spaces
• Utilizes technology to deliver a seamless, omni channel shopping experience through execution of all omni services
  
  

Leadership + Team Management

• Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
• Acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
• Supports new hire onboarding and continued education of the team through cross training of multiple departments
  
  

Visual + Business Operations

• Supports daily operating processes such as opening and closingprocedures, maintaining store standards, restocking product, and helping with facilities or IT issues
• Collaborates with key partners to effectively execute shipment and omni fulfillment processes; supports visual standards, product stock levels, and markdowns
• Assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
  
  

Communication + Relationships

• Contributes to an inclusive and people-first philosophy; engages with employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
• Checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
• Provides insights related to the customer and employee experience and communicates feedback to Store Manager
  
  

Role Qualifications

• Terrain brand fan
• 1+ years leadership experience
• Knowledge of home décor trends and gardening
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
• Eagerness to learn and grow within the organization
  
  

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

Starting from USD $15.50/Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Part-time

Job function

• Job function

  General Business, Management, and Customer Service

• Industries

  Retail, Retail Apparel and Fashion, and Consumer Services

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