Terrain Home Stylist

Terrain; Concordville (PA); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Employee discounts

Retirement savings

Job summary

Terrain seeks a Home Stylist to cultivate a welcoming service culture and deliver expert styling advice with personalized product recommendations in the Glen Mills store. You will build lasting customer relationships, upsell essentials, and drive brand metrics while partnering with the Visual and Store teams.

The role requires strong interior design interest, 2+ years in clienteling, and the ability to work evenings, weekends, and holidays.

Qualifications

• 2+ years of experience building customer relationships or clienteling.
• Passion for interior design.
• Ability to work flexible hours, including nights, weekends and holidays.
• Brand ambassador with customer-centric approach.

Responsibilities

• Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued.
• Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits working with a stylist and any other applicable Design Services.
• Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics.
• Advocates for technology usage and encourages the team to transact in the moment, upsell/cross-sell, and clientele.
• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives.
• Identifies terrain home styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings.
• Utilizes brand resources to share relevant styling and product knowledge with the team to elevate associate confidence in servicing the terrain customer.
• Reviews store business to understand buying trends, influence product recommendations and selling decisions, and to drive home department business.
• Takes ownership of the terrain business by capitalizing on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals.
• Partners with visual team to execute seasonal updates for showrooms, new concepts, and design space.
• Upholds accountability and productivity for part-time or full-time zoned stylist hours; contributes to a customer-first philosophy and is flexible in supporting other areas when business dictates.
• Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms.
• Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment.
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities.
• Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement.

Skills

Terrain brand fan

Clienteling

Interior design

Flexible hours

Job description

Location

This position is located at 914 Baltimore Pike, Glen Mills, Pennsylvania, 19342 United States

Role Summary

The Terrain Home Stylist cultivates the overall service and selling culture in the store and drives brand metrics by developing authentic customer connections, offering expert styling advice, and providing an individualized experience with curated product recommendations.

Role Responsibilities

Customer Experience

• Contributes to upholding a service culture that demonstrates extraordinary service to cultivate an environment where all customers feel welcome, heard and valued
• Leads by example in relationship building, styling, and networking with customers; educates the store team and the customer on the benefits working with a stylist and any other applicable Design Services
• Generates impromptu and formal appointment opportunities to cultivate customer relationships and drive key metrics
• Advocates for technology usage and encourages the team to transact in the moment, upsell/cross-sell, and clientele

Teamwork + Mentorship

• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Identifies terrain home styling knowledge gaps amongst the team and actions accordingly; facilitates regional and brand styling initiatives or trainings
• Utilizes brand resources to share relevant styling and product knowledge with the team to elevate associate confidence in servicing the terrain customer

Visual + Business Operations

• Reviews store business to understand buying trends, influence product recommendations and selling decisions, and to drive home department business
• Takes ownership of the terrain business by capitalizing on walk-in traffic and identifies business-driving opportunities through outreach and networking; actions opportunities in partnership with store leadership to drive incremental sales for the store and achieve company and outreach goals
• Partners with visual team to execute seasonal updates for showrooms, new concepts, and design space
• Upholds accountability and productivity for part-time or full-time zoned stylist hours; contributes to a customer-first philosophy and is flexible in supporting other areas when business dictates

Communication + Relationships

• Communicates customer insights and shopping patterns to the leadership team and styling team through regional or brand communication platforms
• Cultivates productive relationships with leadership and selling team that contributes to a collaborative, customer-centric environment; maintains open communication to identify and act on business needs in the moment
• Contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
• Collaborates with store leadership in identifying and curating events and experiences that are reflective of the interests of the local customer and surrounding community to drive brand engagement

Role Qualifications

• Terrain brand fan
• 2+ years of experience building customer relationships or clienteling
• Passion for interior design
• Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $15.50 - USD $18.50 /Hr.