Terrain Department Lead: Service, Sales & Growth

URBN Urban Outfitters, Inc.; Massachusetts; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, dental, vision

Employee discounts

Retirement savings option

Job summary

URBN Urban Outfitters, Inc. in Wayland, MA is seeking a Department Manager to direct service and selling, creating an engaging store environment. You will lead and develop the team, collaborate with partners, and support store operations and visual standards.

The role requires 2+ years of retail leadership, strong merchant skills, and flexibility to work nights, weekends, and holidays. Competitive pay and comprehensive perks are offered. Location is on-site at 297 Boston Post Road, Wayland.

Qualifications

• Terrain brand fan.
• 2+ years retail leadership experience.
• Strong merchant skills and a history of delivering financial results.
• Ability to work flexible hours to meet store needs (nights, weekends, holidays).

Responsibilities

• Leads by example in providing extraordinary service and drives sales using KPIs.
• Cultivates connections to deliver an elevated shopping experience.
• Supports store operations and visual needs and assists in events to drive brand engagement.
• Oversees training and development to promote a service- and sales-focused culture.

Skills

Retail leadership

Customer service

Sales analytics

Flexible hours

Job description

URBN Urban Outfitters, Inc. in Wayland, MA is seeking a Department Manager to direct service and selling, creating an engaging store environment. You will lead and develop the team, collaborate with partners, and support store operations and visual standards.

The role requires 2+ years of retail leadership, strong merchant skills, and flexibility to work nights, weekends, and holidays. Competitive pay and comprehensive perks are offered. Location is on-site at 297 Boston Post Road, Wayland.