Terminal Systems and IT Manager

The Pasha Group; Honolulu (HI); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Incentive plan

Job summary

The Terminal Systems and IT Manager at The Pasha Group provides day-to-day hands on support to the organization's end user laptops, desktops, mobile devices, applications, and new technology in conjunction with local processes, practices, and equipment.

Key duties include managing hardware/software maintenance, engaging with customers, leading technical projects, and developing training materials across Hawaii locations.

Qualifications

• Basic proficiency with Microsoft Office including Word, Excel, and Outlook.
• Strong communication and written skills required.
• Ability to work independently and in a team environment.
• Ability to maintain confidentiality with tact and discretion.

Responsibilities

• Provide day-to-day hands-on support for end user devices, applications, and new technology.
• Interface with internal/external customers and various departments.
• Lead projects and implement new software and hardware products at HSI/HTI locations.

Skills

MS Office

Communication

Teamwork

Confidentiality

Education

High school diploma or equivalent

Associate degree in Computer Science

Job description

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Job Summary

The Terminal Systems and IT Manager provides day-to-day hands on support to the organization's end user laptops, desktops, mobile devices, applications, and new technology in conjunction with local processes, practices, and equipment.

Primary Objectives

• Manage day-to-day maintenance and support of technology hardware and software, technology research, projects, and implementations for Hawaii Stevedore (HSI) and Hawaii Terminal (HTI) locations.
• Interface directly with internal/external customers and various departments.
• Provide and perform LAN support, troubleshooting, break/fix, hardware/software upgrades, patch management, Anti-Virus management, image management, application installs, user support and training.
• Troubleshoot user desktop/workstation issues to resolution.

Duties and Responsibilities

• Receive service requests from users having problems using computer software and hardware or inquiring how to use specific software, electronic mail, or operating systems and technologies.
• Respond to support requests via phone, email, or in person in a professional, confident, and courteous manner. Evaluate the nature of problem, determine root cause including issues related to hardware such as modem, printer, cables, or telephone. Formulate diagnosis and assist users through problem solving steps.
• Liaison with corporate IT Services on local projects, concerns, maintenance, etc.
• Work with local management to maintain and support hardware/software, research, develop, and implement processes related to systems management and technology integration.
• Provide technical support to customers answering technical inquiries, diagnosing reported problems or configuration issues, recommending solutions, escalating when appropriate and following issues through to resolution.
• Lead technical projects such as the research, proposal and implementation of new software and hardware products, including procedural documentation at all HSI/HTI locations.
• Educate users on casual as well as formal classroom-training basis about new and more effective ways to use their computing resources.
• Develop and track local hardware and software procurement requests from users to corporate IT Services. Provide technical support. Troubleshoot, configure, install, and deploy workstations, laptops, printers, computer peripherals, smartphones, OCR, RFID, RTLS and other related equipment for all HSI/HTI locations.
• Research and contribute technical resolutions and process improvement via interaction in technical and procedural discussions with knowledge based documentation.
• Recommend and perform hardware and software installs and upgrades.
• Test software and hardware for functionality prior to deployment to evaluate ease of use, functionality errors and whether product will aid user in performing work. Report and issues to assist with resolution.
• Write software and hardware evaluations and recommendations for management review.
• Write and revise user-training manuals and procedures.
• Develop training materials including exercises and visual displays.
• Perform preventive maintenance.
• Deploy and support wireless devices including iOS, Android, RFID, and Windows mobile devices.
• Support enterprise applications.
• Setup and support MFA and VPN accounts.
• Manage and support Anti-Virus applications.
• Other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• High school diploma or equivalent (HSED) required
• Associate degree in Computer Science or related course of study preferred

Licenses and Certifications

• Valid state-issued driver's license and acceptable driving record required
• Transportation Worker Identification Credential (TWIC) within 60 days of hire required
• Microsoft and/or Dell certifications preferred

Work Experience

• 3+ years of related experience in transportation/shipping industry or similar field required

Required Knowledge, Skills and Abilities

• Basic proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to communicate clearly with excellent verbal, written, and listening skills.
• Ability to work individually as well as a valued participant in a team based environment.
• Applied knowledge of the principles of rational systems used to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
• Demonstrated ability to maintain confidentiality with tact and discretion.
• Ability to promote best-practices.

Preferred Knowledge, Skills and Abilities

• Advanced Microsoft Office proficiency with SharePoint, Access, and Outlook preferred.

Competencies

• Builds High-Performing Teams Selects, organizes, and motivates colleagues to work together in a committed way to achieve a common mission and ensures a pipeline of talent for the future.
• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Partners Across Boundaries Works collaboratively and effectively with colleagues throughout the company toward the common good of The Pasha Group.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL

Physical Demands

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 lbs - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment

• Corporate office environment
• Vessel and terminal environment - includes moving, shifting surfaces, and active production areas including moving vehicles, equipment, and machinery.

Travel

15% Must be able to travel independently to other corporate locations.

Screening Requirements

Background Checks

Driving Record Review

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: Honolulu, HI. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 3: $85,000 - $95,000

This job is also eligible for participation in an Incentive Plan with a target payout based on eligible compensation and corporate/individual performance goal attainment.

Annual Incentive Opportunity: 10% of eligible compensation

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories