Terminal Scale Operator

Enstructure; New Haven (CT); On-site; USD 25,000 - 30,000; Full time

Job summary

Gateway Terminal in New Haven, CT is seeking a Terminal Scale Operator to handle customer pickups of bulk salt and aggregates and coordinate deliveries. This role emphasizes smooth operations and excellent customer service.

You will weigh trucks on a computerized scale, verify loads, collect payments, and keep accurate records while communicating professionally with drivers and supporting routine administrative tasks.

Qualifications

• High school diploma or GED preferred.
• Excellent customer service and communication skills.
• Detail oriented and accurate.

Responsibilities

• Weighing and ticketing trucks using a computerized scale program.
• Verify loads, collect payments, and record customer information.
• Communicate professionally with truck drivers by phone and CB radio.
• Maintain Scale House and perform administrative duties.
• Keep the supervisor informed of issues requiring attention.
• Maintain 6:00 am–5:00 pm schedule, with overtime and weekend work.
• Perform data entry and minor customer service tasks.
• Present facts and recommendations clearly in writing and verbally.
• Basic math proficiency; read and write; follow simple instructions.

Skills

Attention to detail

Customer service

Bilingual English/Spanish (helpful)

Education

High school diploma or GED

Tools

Microsoft Office

Job description

About Gateway

Location: 400 Waterfront Street, New Haven, CT 06512

Gateway Terminal is a premier terminal on the East Coast, strategically located in the Port of New Haven, Connecticut. We provide comprehensive, vertically integrated logistics services for dry bulk, liquid bulk, and breakbulk products.

About Gateway

Location: 400 Waterfront Street, New Haven, CT 06512

Gateway Terminal is a premier terminal on the East Coast, strategically located in the Port of New Haven, Connecticut. We provide comprehensive, vertically integrated logistics services for dry bulk, liquid bulk, and breakbulk products.

Gateway Job Descriptions: Terminal Scale Operator Job Description

The Terminal Scale Operator is the primary point of contact for customers picking up bulk salt and aggregates at our facility and coordinating salt deliveries. This role is crucial for ensuring smooth operations and excellent customer service.

Duties And Responsibilities

• Weighing and Ticketing: Accurately weigh and ticket trucks using a computerized scale program as they pass over the truck scales.
• Load Verification and Payment Collection: Verify loads, collect payments, and record customer job information.
• Professional Communication: Answer telephone calls professionally and communicate effectively with truck drivers and loaders using a CB radio.
• Scale House Maintenance: Ensure the general upkeep of the Scale House.
• Administrative Tasks: Complete all administrative tasks, including regular filing and required reports.
• Supervisor Communication: Keep the immediate supervisor fully informed of any issues or matters requiring attention.
• Attendance and Availability: Maintain prompt attendance from the required start time of 6:00 am to 5:00 pm, and work overtime and weekends as needed.
• Additional Duties: Perform other duties as assigned, including data entry and minor customer service responsibilities.
• Effective Communication: Present facts and recommendations effectively in both oral and written form.
• Basic Skills: Read, write, and perform basic mathematics. Must be proactive and able to follow simple instructions from oral or written correspondence.
• Language Skills: Being bilingual in English and Spanish is helpful.

Required Qualifications

• Computer Skills: Proficiency with Microsoft Office products.
• Eligibility: Must be eligible to work in the United States without Visa sponsorship.
• Age Requirement: Must be 18 years or older.
• Work Environment: Must be able to work in varying environmental conditions (cold/hot).
• Attention to Detail: Must be detail-oriented and accurate.

Additional Qualifications

• Education: High school diploma or general education degree (GED) preferred.
• Telephone Etiquette: Pleasant telephone manner.
• Customer Service: Excellent customer service and communication skills.
• Organizational Skills: Strong organizational skills and attention to detail.
• Multitasking: Ability to multitask in a dynamic work environment.

Physical Demands/Work Environment

While performing the duties of this position, the employee is required to stand, walk, use hands to handle or feel, and reach with hands and arms. The work environment involves typical hazards, risks, or discomforts associated with working around machinery with exposed moving parts, chemicals, heavy equipment, extreme heights, or potentially hostile clientele. Exposure to disagreeable weather conditions and extreme levels of temperature, ventilation, lighting, and sound is normal. The noise level in the work environment is usually moderate.