Terminal Operations Coordinator

Metropolitan Nashville Airport Authority; Nashville (TN); On-site; USD 38,000 - 66,000; Full time

Benefits offered by this job

Deferred compensation

Educational assistance

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid holidays

Annual/Bereavement/Military Leave

Job summary

The Metropolitan Nashville Airport Authority operates Nashville International Airport (BNA) to serve Middle Tennessee and beyond. This role oversees the terminal, curbside, and ramp operations, ensuring safety, efficiency, and timely passenger movement.

You will coordinate with carriers, tenants, and partners while reporting on events during normal and irregular conditions. Responsibilities include staffing and scheduling, enforcing contracts and lease agreements, and supporting construction

Qualifications

• Knowledge of airport operations, facilities, and safety practices.
• Experience coordinating passengers, carriers, and concession activities.
• Strong written and oral communication skills.

Responsibilities

• Facilitate passenger movement with airline and airport tenants during normal and irregular operations.
• Lead day-to-day terminal and ramp resource allocation and advanced scheduling for carriers.
• Inspect terminal facilities and ramps to ensure safety and efficiency.
• Communicate gate changes with BNA Ramp Control to avoid disruptions.
• Prepare planning documents for peak travel periods and holidays.
• Ensure terminal operations continuity during construction and irregular operations.

Skills

Office Management

Airport Operations

Driving

Relationship Building

Map Reading

Reporting

Word Processing

Receiving Direction

Project Management

Supervision of Personnel

Written Comprehension

Written Expression

Dependability

SIDA Badge Ability

Education

Bachelor's degree in Aviation, Airport Management, or related field

Job description

As infrastructure critical to the region’s growth and prosperity, Nashville International Airport ® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com . Follow us on Facebook: @NashvilleInternationalAirport , X: @Fly_Nashville and Instagram: @FlyNashville . Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Drug Free Workplace

Hiring Process

• Apply online
• Interview(s)
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen and breath alcohol test
• Onboarding

Benefits

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Accepting Applications until filled

Hourly Range: $27.88 (Min.) - $37.94 (Mid.) - $47.99 (Max.)

Final pay offer will be based on relevant skills and experience to the position.

Shift

Tuesday - Saturday; 6:00 am - 2:30 pm

Job Summary

The Terminal Operations Coordinator is responsible for the overall safety, security and efficiency of the curbside environment, the terminal building, airside shuttle operation and the air carrier ramp. This position will remain aware of all activities within their area of responsibility as well as document and report on the events occurring during regular and irregular operation to the Airport Duty Manager. This position will interact with customers, travelers, as well as internal and external business partners to ensure the terminal complex remains operational. Other responsibilities include the scheduling needs of the air carriers, coordinating construction activities, assisting in enforcing operating rules, regulations, provisions of contracts, and airline lease agreements.

Essential Job Duties

• Works with the airline and airport tenant/concession representatives to facilitate the movement of passengers through the airport during normal and irregular operations.
• Leads the day-to-day allocation of terminal and ramp resources as well as the advanced scheduling process for commercial air carriers, cargo and charter activities.
• Conducts inspections of and maintain a presence in the terminal facility, airside shuttles and curbside environment to confirm safety and efficiency.
• Communicates with BNA Ramp Control regarding day-to-day gate conflict and changes that could affect the efficiency of terminal ramp operations.
• Prepares advanced planning documents for peak periods of travel to include holidays and historically busy seasons of travel for BNA.
• Organizes and schedules procedures that ensure terminal efficiency during construction and irregular operation periods.
• Develops aircraft parking plans as it relates to aircraft de-icing operations and overnight parking on the terminal ramp.
• Ensures continuous services during abnormal conditions such as aircraft emergencies, diversions, and severe weather.
• Communicates with airport tenants to include the air carriers (commercial and cargo) as well as their business partners, the Transportation Security Administration, United States Customs and Border Protection, the concessions management teams, rental car management personnel, charter operators in addition to internal personnel.
• Interprets and enforces policies, rules and regulations and airline lease agreements, as required.
• Inspects and monitors terminal and ramp locations, and reports deficiencies to the appropriate agencies.
• Prepares staff reports and participates in staff meetings.
• Follows all safety regulations.
• Maintains regular and on-time attendance.
• Supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Performs other duties as assigned.

Knowledge, Skills, Abilities And Other Characteristics

• Office Management: Knowledge of general office management practices and procedures.
• Airport Operations: Knowledge of materials, methods, and equipment used in the operation and improvement of air carrier and general aviation airports.
• Driving: Skill in operating a motor vehicle.
• Relationship Building: Skill in establishing and maintaining effective and professional working relationships with others.
• Map Reading: Skill in reading and interpreting maps.
• Reporting: Skill in preparing and producing timely and accurate oral and written reports.
• Word Processing: Skill in computerized word processing quickly and accurately.
• Receiving Direction: Skill in receiving and following written and oral direction.
• Project Management: Skill in conceptualizing, managing complex projects and managing multiple projects using established project management principles.
• Supervision of Personnel: Skill in supervising and managing others, including planning work, providing direction, motivating workers, and identifying the best workers for the job.
• Written Comprehension: Ability to read and understand information and ideas presented in writing.
• Written Expression: Ability to use words and sentences in writing so others will understand.
• Dependability: Acts reliably and responsibly with others.
• Ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge.

Qualifications

Required

• Bachelor's degree in Aviation, Airport Management, or a related field.
• 2-4 years of experience in airport operations at an air carrier airport.
• Valid Driver's License - Class D.

Preferred

• Less than 2 years of experience in common use facilities, scheduling and management.
• Certified Member (CM) of the American Association of Airport Executives (AAAE) within one and a half year from hire.