Maintenance Dispatcher

Metropolitan Nashville Airport Authority; Nashville (TN); On-site; USD 60,001,368 - 103,297,958; Full time

Benefits offered by this job

Deferred compensation

Educational assistance

Health insurance

Dental insurance

Vision insurance

Paid holidays

Leave benefits

Job summary

The Maintenance Dispatcher at Metropolitan Nashville Airport Authority is responsible for assisting internal and external business partners by answering calls, creating work orders, and coordinating repairs for the maintenance department.

Other duties include distributing permits, coordinating with contractors on fire and escalator/elevator systems, monitoring repairs, and preparing daily metrics and asset records. You must be dependable, communicate clearly, and uphold MNAA's RISE values.

Qualifications

• H.S. Diploma is required.
• One year of customer service experience is required.
• Driver's license is required.
• Secure ramp driving certification must be obtained within 90 days of hire.
• Preferred: Associate's degree in business or related field.
• Preferred: 2–4 years of dispatch, radio communication, customer service, or related experience.

Responsibilities

• Distribute hot work permits and red tag impairments and coordinate fire system operations with contractors and maintenance teams as required.
• Answer emergency calls and coordinate repairs when necessary.
• Record information, create work order requests, and respond to inquiries.
• Coordinate and control maintenance functions and service to call-in requests to assure prompt response.
• Prepare and analyze daily, weekly, monthly and quarterly metrics of work orders.
• Enter assets in the work order system as new are acquired or taken out of service.
• Control distribution of building keys to contractors and staff, and report keys not returned promptly.
• Notify proper authorities regarding fire system impairments.
• Coordinate authorization to get the escalator back in service.
• Routinely develop, track and update escalators & elevators up/down times including contractor response times.
• Remind contractors of safety and security requirements.
• Dispatch maintenance personnel during emergencies.
• Inspect airport facilities and create work orders to correct deficiencies.
• Maintain regular and on-time attendance and follow safety regulations.

Job description

As infrastructure critical to the region’s growth and prosperity, Nashville International Airport ® (BNA®) is a vital asset for Middle Tennessee and serves as a gateway to Music City and beyond. The State of Tennessee’s 2025 Economic Impact Study reports that in 2024 alone, BNA generated $13.8 billion in total economic impact, supported 80,000 jobs and contributed to $2.1 billion in federal, state and local taxes. BNA receives no local tax dollars. For more information, visit flynashville.com. Learn more about New Horizon, our $3 billion growth and expansion plan for the airport, at BNANewHorizon.com.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities / Drug Free Workplace

Hiring Process

• Apply online
• Interview(s)
• Offer
• Ten (10) year background check, including criminal history check, motor vehicle check, pre-employment drug screen, credit check and breath alcohol test
• Onboarding

Benefits

• Deferred compensation plans
• Educational Assistance
• Health, Dental, Vision, Life, Disability Insurance
• Health Screenings
• Paid Holidays
• Annual/Bereavement/Military Leave

Hourly Pay Range

$20.94 - $36.05 per hour

• Final pay offer will be based on relevant skills and experience to the position.

Job Summary

The Maintenance Dispatcher is responsible for assisting internal and external business partners by answering calls, creating work orders, and coordinating repairs for the maintenance department. Other responsibilities include controlling key distribution to contractors and staff, dispatching maintenance personnel during emergencies, helping prepare Everbridge communication messages, distributing work permits, red tag impairments, coordinating MNAA's fire system operations, facility inspections, and assisting with other projects as assigned.

Essential Responsibilities

• Distribute hot work permits and red tag impairments and coordinate fire system operations with contractors and maintenance teams as required.
• Answer emergency calls and coordinate repairs when necessary.
• Respond to phone calls, record information, and create work order requests.
• Coordinate and control maintenance functions and service to call-in requests to assure prompt response.
• Prepare and analyze daily, weekly, monthly and quarterly metrics of work orders as determined by the supervisor.
• Enter assets in the work order system as new are acquired or taken out of service.
• Control distribution of building keys to contractors and staff, and report keys not returned in a timely manner.
• Notify proper authorities regarding fire system impairments.
• Coordinate authorization to get the escalator back in service.
• Routinely develop, track and update escalators & elevators up/down times including contractor response times.
• Remind contractors of safety and security requirements.
• Dispatch maintenance personnel during emergencies.
• Adjust the fire alarm system so that false alarms are not enunciated and distribute the proper job tag for on-site notification.
• Inspect airport facilities and create work orders to correct deficiencies.
• Perform follow‑up with maintenance personnel and requesters.
• Establish working relationships and rapport with customers.
• Support MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE).
• Maintain regular and on‑time attendance.
• Follow all safety regulations.
• Perform other duties as assigned.

Knowledge, Skills, Abilities And Other Characteristics

• Schedule Flexibility: Willingness to work flexible hours, including evenings and weekends.
• Communication: Effective communication at all levels of the organization and with stakeholders, orally and in writing.
• Customer Service: Listen to customers' needs, identify solutions, assess quality of service, and evaluate satisfaction.
• Managing Workload: Organize and prioritize work, handle multiple responsibilities, and meet deadlines.
• Computer Use: Use a personal computer, the internet, and other software to perform job‑related functions.
• Proficient in Microsoft Office.
• Attention to Detail: Careful about detail and thorough in completing tasks.
• Relationship Building: Establish and maintain effective and professional working relationships with others.
• Reporting: Prepare and produce timely and accurate oral and written reports.
• Stress Tolerance: Accept criticism and deal calmly and effectively with high‑stress situations.
• Driving: Operate a motor vehicle.
• Written Expression: Use words and sentences in writing so others will understand.
• Written Comprehension: Read and understand information and ideas presented in writing.
• Dependability: Act reliably and responsibly with others.
• Professionalism: Demonstrate professional behavior and appearance in all situations.
• Ethical Behavior: Consistently display ethical behavior.
• Judgment and Decision Making: Consider relative costs and benefits of potential actions to choose the most appropriate.
• Obtain and maintain a Secure Identification Display Area (SIDA) Badge.

Qualifications

Required:

• H.S. Diploma
• One (1) year of customer service experience
• Driver's license
• Secure ramp driving certification (within 90 days of hire)

Preferred:

• Associate's degree in business or a related field of study
• 2–4 years of dispatch, radio communication, customer service, or related experience.

Accepting Applications until filled.