Terminal Manager

Action; Pasadena (TX); Vor Ort; USD 90.000 - 150.000; Vollzeit

Zusammenfassung

Action in Pasadena, TX seeks a Terminal Manager to lead terminal operations, planning, dispatch and delivery while driving KPIs across safety, customer satisfaction, and financials.

You will oversee driver recruitment, retention and development; manage assets, training, and performance; and collaborate with the broader Action network to grow business and optimize routing and service.

Qualifikationen

• Bachelor’s degree or equivalent in transportation field.
• 5+ years of Transportation Operations experience.
• 2+ years of Fleet Management–leadership of drivers.
• Knowledge of DOT and FMCSA regulations.
• Experience with Transportation Management Software (TMW, McLeod).
• Experience with satellite communications processes (Qualcomm).

Aufgaben

• Manage P&L, identify and develop tactical actions to correct and implement.
• Oversee driver recruitment, retention, and development.
• Lead terminal performance; forecasts, monitors and executes daily performance plan.
• Represent the terminal on initiatives and liaise for drivers and terminal staff.
• Coordinate maintenance for tractors, trailers and equipment.
• Analyze data and prepare reports; communicate safety objectives.
• Collaborate with sales teams to manage customer opportunities.
• Onboard drivers and associates to terminal processes.
• Approve invoices and oversee purchasing of supplies.
• Mentor staff through performance evaluation and coaching.
• Foster a positive culture and ensure training completion.
• Adhere to EHSS policies and continuous improvement.

Kenntnisse

Business acumen

Customer service

Communication

Organization

Coaching

Ausbildung

Bachelor’s degree in transportation or related field

Tools

TMW

McLeod

Jobbeschreibung

This position will be accountable for effectively leading the terminal operations to include: planning, execution, dispatch and delivery of all products to our customers. This leader will be responsible for all location business matters and network collaboration. Their accountabilities include key performance areas:

• Operational focus on revenue per truck and total miles, reducing empty miles, and working tractor plan
• Oversee driver recruitment, retention, and development
• Safety focus every day in all areas of the terminal and on the road
• Drive customer satisfaction and growth, providing outstanding service, leveraging existing customers and adding new customers
• Leads their designated terminal while effectively collaborating within the Action Resources network
• Creating and maintaining a great culture of success and team development

The terminal manager will be responsible to meet and exceed their terminal Key Performance Indicators (KPIs) for Operations, Retention, Safety & Compliance, Customer Service, Financials and annual goals and objectives

DUTIES AND RESPONSIBILITIES:

• Manage P&L, identify and develop tactical actions to correct and implement
• Ensures maximum driver and asset utilization with the focus on revenue per truck, load counts, and maximizing the P & L
• Leads terminal performance; forecasts, monitors and executes daily performance plan. Takes corrective action to meet terminal/network goals and objectives
• Represent the terminal on initiatives, serves as the liaison for company drivers, owner operators and terminal associates
• Manage work flow throughout the terminal
• Coordinate maintenance for a fleet of tractors, trailers and specialized equipment
• Analyze data, create, prepare and distribute reports and information
• Promotes and develops safe work behaviors through effective communication, implementation and follow-up of the company’s safety programs and objectives
• Responsible for terminal drivers safety performance including implementation of safety initiatives and attendance of safety classes
• Collaborate and support the sales team in managing existing, targeting and supporting new business opportunities
• Integrate transportation services seamlessly into our customer's supply chain
• Successfully manage daily customer and client relationships at all levels resolving customer issues and service opportunities effectively
• Collaborate with Recruiting and Safety ensuring the hiring of quality driver associates
• Effectively onboard drivers and associates to terminal processes
• Approve all invoices for payment and oversee purchasing of supplies and office services
• Develop and mentor staff through performance evaluation and effective coaching
• Responsible for fostering a positive culture
• Responsible for team members completing any assigned training and ensuring that employees are competent for the tasks assigned to perform.
• Abide by and provide feedback for continuous improvement of all EHSS policies, procedures, and safe work practices.
• Additional duties as assigned

BUSINESS AND LEADERSHIP COMPETENCIES

• Strong business acumen including effectively managing a P &L, developing business strategies
• Excellent customer facing and service skills
• Excellent communication skills (oral, written and presentation)
• Excellent organizational and time management skills
• Excellent development and coaching ability

EXPERIENCE REQUIREMENTS:

• Bachelor’s degree or equivalent combination of education and experience in the transportation field
• 5+ years of Transportation Operations experience required
• Previous Tank Trailer and Hazardous Waste Transportation experience preferred
• 2+ years of Fleet Management-leadership of drivers required
• Demonstrated team-leadership and development
• Transportation Management Software (ie: TMW, McLeod)
• Knowledge of DOT and FMCSA regulations and procedures
• Experience with satellite communications processes (Qualcomm) desired