Terminal Manager - Dual Sites

Diamond Line Delivery Inc; Medford, Northern (OR, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Diamond Line Delivery Inc is seeking an experienced terminal operations leader in Medford, OR to manage staff, optimize routes, and drive safety and efficiency across loading, unloading, and freight handling. The role requires a CDL A, a business/logistics degree or equivalent, and proven LTL trucking operations experience.

You will lead safety initiatives, budgets, and cross-functional collaboration with dispatch and customer teams.

Qualifications

• Must have a Valid Class A CDL.
• Bachelor's degree in Business, Logistics, or related field (or equivalent work experience).
• Proven experience in LTL trucking operations and terminal management.
• Strong leadership and interpersonal skills.
• In-depth knowledge of safety regulations, transportation laws, and industry best practices.
• Excellent organizational and problem-solving abilities.
• Proficient in using relevant technology and software for terminal operations.

Responsibilities

• Lead and supervise terminal staff, including drivers, dock workers, and administrative personnel.
• Ensure smooth and efficient terminal operations, including loading, unloading, and freight handling.
• Implement operational strategies to meet service goals and performance metrics.
• Establish and enforce safety protocols, ensuring compliance with OSHA, DOT, and company safety regulations.
• Conduct regular safety meetings, training sessions, and audits to promote a culture of safety within the terminal.
• Recruit, train, and mentor terminal employees. Provide ongoing performance feedback and address performance issues as needed.
• Develop and maintain a strong team by fostering a positive work environment and promoting teamwork.
• Build and maintain strong relationships with customers to understand their needs and expectations.
• Address customer inquiries, concerns, and issues promptly and effectively to ensure high levels of customer satisfaction.
• Develop and manage operational budgets, ensuring cost-effectiveness and profitability.
• Analyze financial reports and KPIs to identify areas for improvement and implement cost-saving measures.
• Collaborate with dispatchers to plan and optimize delivery routes, considering time, fuel efficiency, and customer requirements.
• Monitor route performance and make adjustments to improve efficiency.
• Implement and oversee inventory control processes to ensure accurate tracking and handling of freight.
• Minimize losses and damages through effective inventory management practices.
• Stay informed about changes in industry regulations and ensure terminal compliance with local, state, and federal requirements.
• Maintain accurate records and documentation to demonstrate regulatory compliance.
• Identify opportunities for process improvement and implement best practices to enhance terminal efficiency.
• Collaborate with corporate teams to implement new technologies and tools to improve operational processes.
• Maintain open communication channels with corporate offices, other terminals, and external partners.
• Provide regular updates to upper management on terminal performance, challenges, and opportunities.

Skills

CDL Class A

Leadership

Interpersonal skills

Organizational skills

Problem solving

Communication

LTL trucking operations

Route planning

Safety compliance

Regulatory knowledge

Education

Bachelor's degree in Business/Logistics or related field

Tools

Terminal operations software

Fleet management software

Job description

Description

Key Responsibilities:

Operational Leadership:

• Lead and supervise terminal staff, including drivers, dock workers, and administrative personnel.
• Ensure smooth and efficient terminal operations, including loading, unloading, and freight handling activities.
• Implement operational strategies to meet service goals and performance metrics.Safety and Compliance:
• Establish and enforce safety protocols, ensuring compliance with OSHA, DOT, and company safety regulations.
• Conduct regular safety meetings, training sessions, and audits to promote a culture of safety within the terminal.

Staff Management:

• Recruit, train, and mentor terminal employees. Provide ongoing performance feedback and address performance issues as needed.
• Develop and maintain a strong team by fostering a positive work environment and promoting teamwork.

Customer Service:

• Build and maintain strong relationships with customers to understand their needs and expectations.
• Address customer inquiries, concerns, and issues promptly and effectively to ensure high levels of customer satisfaction.

Financial Management:

• Develop and manage operational budgets, ensuring cost-effectiveness and profitability.
• Analyze financial reports and key performance indicators to identify areas for improvement and implement cost-saving measures.

Route Planning and Optimization:

• Collaborate with dispatchers to plan and optimize delivery routes, considering factors such as time, fuel efficiency, and customer requirements.
• Monitor route performance and make adjustments as needed to improve efficiency.

Inventory Control:

• Implement and oversee inventory control processes to ensure accurate tracking and handling of freight.
• Minimize losses and damages through effective inventory management practices.

Regulatory Compliance:

• Stay informed about changes in industry regulations and ensure terminal compliance with local, state, and federal requirements.
• Maintain accurate records and documentation to demonstrate regulatory compliance.

Continuous Improvement:

• Identify opportunities for process improvement and implement best practices to enhance terminal efficiency.
• Collaborate with corporate teams to implement new technologies and tools to improve operational processes.

Communication:

• Maintain open communication channels with corporate offices, other terminals, and external partners.
• Provide regular updates to upper management on terminal performance, challenges, and opportunities.

Qualifications:

• Valid Class A CDL
• Bachelor's degree in Business, Logistics, or a related field (or equivalent work experience).
• Proven experience in LTL trucking operations, with a track record of successful terminal management.
• Strong leadership and interpersonal skills.
• In-depth knowledge of safety regulations, transportation laws, and industry best practices.
• Excellent organizational and problem-solving abilities.
• Proficient in using relevant technology and software for terminal operations.