Terminal Manager

ISI logistics; Kokomo (IN); On-site; USD 90,000 - 140,000; Full time

Job summary

ISI logistics seeks an experienced Terminal Manager to oversee end-to-end operations at a freight terminal. You will direct dock activities, manage staff, and ensure safety, compliance, and profitability.

The role requires coordinating with drivers, dispatchers, and clients to maintain service quality and efficiency. Responsibilities include planning, budgeting, and ongoing performance monitoring, plus driving process improvements and equipment readiness to support reliable freight handling.

Qualifications

• 5–12+ years in transportation, logistics, or terminal operations, with at least 2 years in a supervisory role
• Bachelor’s degree in logistics, transportation, supply chain, business administration, or related field preferred
• Strong leadership, planning, budgeting, safety compliance, and customer service skills

Responsibilities

• Direct daily terminal activities including dock receiving, load planning, dispatch, delivery, and trailer management
• Hire, schedule, train, and evaluate dock supervisors, dispatchers, drivers and other staff; manage performance
• Enforce DOT, OSHA, and company safety policies; oversee driver hours of service, vehicle maintenance, and hazmat handling
• Manage terminal P&L, labor, fuel, equipment, and overhead costs while meeting service targets
• Track KPIs such as on-time pickup/delivery, freight accuracy, claims ratio, and cost per hundredweight
• Resolve service issues, handle client inquiries, and maintain relationships
• Develop operational plans, implement procedures, and analyze data to identify efficiency gains
• Oversee maintenance of terminal buildings, equipment, and vehicles

Skills

Leadership

Operational Planning

Budget Management

Safety Compliance

Customer Service

Communication

Education

Bachelor’s degree (logistics / supply chain / related)

Tools

TMS

Job description

Description

A Terminal Manager in transportation oversees all daily operations of a freight terminal, ensuring efficiency, safety, compliance, and profitability while leading staff and coordinating with internal and external partners

Role Overview

Terminal Managers are responsible for the end-to-end operation of a transportation facility — such as a freight hub, LTL/TL dispatch center, intermodal ramp, or truck yard — including inbound/outbound freight handling, dock assignments, loading/unloading, storage, and vehicle movements. They ensure service quality, safety, and cost control, and act as the primary point of contact for operational issues and client relations.

Key Responsibilities

• Operational Management: Direct daily terminal activities, including dock receiving, load planning, dispatch, delivery, and trailer management
• Staff Leadership: Hire, schedule, train, and evaluate dock supervisors, dispatchers, drivers, and other terminal staff; manage performance and discipline
• Safety & Compliance: Enforce DOT, OSHA, and company safety policies; oversee driver hours of service, vehicle maintenance, hazmat handling, and facility safety
• Financial Oversight: Manage terminal P&L, controlling labor, fuel, equipment, and overhead costs while meeting service targets
• Performance Monitoring: Track KPIs such as on-time pickup/delivery, freight accuracy, claims ratio, and cost per hundredweight
• Customer Service: Resolve service issues, handle client inquiries, and maintain positive relationships
• Process Improvement: Develop operational plans, implement procedures, and analyze data to identify efficiency gains
• Facility & Equipment: Oversee maintenance of terminal buildings, equipment, and vehicles to ensure readiness

Requirements

Qualifications

• Experience: 5–12+ years in transportation, logistics, or terminal operations, with at least 2 years in a supervisory role
• Education: Bachelor’s degree in logistics, transportation, supply chain, business administration, or related field preferred
• Skills: Leadership, operational planning, budget management, safety compliance, customer service, and proficiency in transportation management systems (TMS) and office software

Skills & Attributes

• Strong leadership and team management abilities
• Ability to prioritize and manage multiple tasks under pressure
• Excellent communication and interpersonal skills
• Analytical mindset for performance improvement
• Knowledge of regulatory requirements and industry standards