Tennis Supervisor- The Wigwam

Pyramid Global Hospitality; Litchfield Park (AZ); Sur place; USD 17 000 - 22 000; Plein temps

Résumé du poste

The Wigwam, a Pyramid Global Hospitality property in Litchfield Park, AZ, is hiring a Fitness Attendant to deliver exceptional guest service in a vibrant resort setting. You will engage guests, maintain a safe fitness area, and support team members to create memorable experiences.

This role requires a flexible schedule including nights, weekends and holidays, with strong communication skills and a proactive, friendly demeanor. Join a renowned Arizona landmark and help WOW our guests daily.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience.
• Flexible schedule including nights, weekends and holidays.
• Outgoing and engaging personality.
• Strong desire to make an impact on others.
• Ability to work in a fast-paced setting.
• Good verbal and written communication skills.

Responsabilités

• Enhance guest experience in the fitness center.
• Ensure equipment is safe and operating correctly.
• Greet and engage with guests, exemplifying customer service.
• Maintain cleanliness of the fitness center.
• Be knowledgeable about the fitness area and the resort/hotel.
• Follow policies in all point-of-sale operations.
• Provide exceptional service and engage guests to WOW.
• Assist with maintaining a clean, organized retail store.
• Coordinate with hotel staff and other departments as needed.

Connaissances

Customer service

Communication skills

Computer skills

Formation

High school diploma or equivalent

Outils

POS software

Description du poste

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Deeply entwined with Arizona history since 1929, The Wigwam welcomes you to make a historic career move and join our family! The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres. The Wigwam is a renowned Arizona landmark, nestled in the community of Litchfield Park, AZ and is a true representation of an authentic Arizona experience. We are currently seeking enthusiastic, driven individuals, with a great attitude and a passion for excellence to join us in curating incredible guest experiences and lasting memories. Come make some history with us! The Wigwam is an Equal Opportunity Employer committed to a diverse and inclusive work environment. Minority/Female/Disability/Veteran

What You Will Have An Opportunity To Do

We are looking for a highly motivated, customer focused leader to join our team as Fitness Attendant. The successful candidate for this role will have a proven track record in providing exceptional service, is open to learning and responds in a professional and courteous manner to guests and team. This individual will engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized fitness environment. They will work closely with the team to provide a clean and safe fitness environment. They will maintain an energetic presence in the fitness area. If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you!

Your Role

• You will enhance the guest experience while in the fitness center
• You will ensure the equipment is in safe and operating correctly
• You will greet and engage with guests, setting the example for customer service best practices.
• You will maintain the cleanliness of the fitness center
• You will have knowledge of the fitness area and the resort/hotel.
• You will ensure policies are followed in all point-of-sale operations.
• Provide exceptional customer service by being engaging and taking sincere interest
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• You will work closely with the team to ensure the retail store is kept clean and organized
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information

What are we looking for?

• Someone who is available to work a flexible schedule to include nights, weekends and holidays
• Someone with a High school diploma or equivalent
• Someone with previous experience customer service experience
• Someone with strong desire to make an impact on other people
• Someone with an outgoing and engaging personality
• Someone with strong Computer skills
• Someone with excellent verbal and written communication skills
• Someone with the ability to work in a fast-paced setting

Compensation

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.