Tennis & Pickleball Director

The Bay Club Company

Santa Clara (CA)

Hybrid

USD 72,000 - 98,000

Full time

2 days ago

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Benefits offered by this job

Competitive pay

Discounts on services

Continuing education

Community involvement

Paid time off

Health insurance

Job summary

The Bay Club Company seeks a Tennis & Pickleball Director to lead a professional team and drive the financial success of the tennis and pickleball programs. The role focuses on staff development, program design, and delivering an exceptional member experience across facilities and services.

You will manage payroll, budgets, and revenue targets, while ensuring compliance with policies and maintaining a vibrant, safe, and welcoming club environment for members of all ages and skill levels.

Qualifications

Professional, friendly manner and excellent customer service
Enthusiastic, responsible team player
Self-motivated, takes initiative
Well organized and detail oriented
Strong communication and problem solving
Proficient in Word and Excel
Knowledge of club policies and local laws
Management of personnel resources and finances
Sales and marketing knowledge

Responsibilities

Hire, train, supervise, and develop staff per policies
Manage payroll for tennis and pickleball staff
Oversee tennis operations including customer service, marketing, and budgeting
Ensure safe, clean, and well-maintained facilities
Forecast revenue and manage budgets

Skills

Customer service

Team leadership

Initiative

Organization

Problem solving

Communication

Payroll management

Education

USPTA/USPTR certification

College degree preferred

Tools

Word

Excel

Payroll systems

Job description

The Tennis & Pickleball Director is an exempt position whose primary responsibility is the financial success of the Tennis and Pickleball Programs through the on-going creation and/or development of staff, programs, services and facilities. The Tennis & Pickleball Director provides leadership to the tennis & pickleball professional team to ensure that member needs are met and that the experience delivered surpasses expectations. The Tennis & Pickleball Director will be required on a daily basis to exercise discretion and independent judgment in ensuring that the Tennis & Pickleball Program is successful and vibrant.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It’s what we expect of ourselves and each other every day. We call it our “Code of Culture”.

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete’s Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It’s who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren’t good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it’s never about one person–we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management

Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company polices and directives
Performs timely performance evaluations on Associates and bi-monthly Associate department meetings
Compiles comprehensive reports regarding performance of Associates
Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures
Ensure day-to-day operations run smoothly and efficiently through visible management presence and leadership
Process, review and submit payroll for all tennis and pickleball staff
Act as the club Manager on Duty, as required

Tennis & Pickleball Management

The creation, development and implementation of programming for the tennis and pickleball department including private lessons, tennis clinics, USTA leagues, tournaments, programs and events for all ages and abilities
Develop and introduce new services and programs on an ongoing basis; track utilization including capacity/availability, male/female, member/non-member, etc.
New Member Integration: set up new member with an orientation to the Club’s activities and programming
Develop seasonal and special activity events. Communicate four weeks in advance with other department heads and tennis professionals regarding upcoming event details and event preparation
Oversee all tennis operations including customer service, communication, marketing, purchasing, program development, implementation and evaluation
Daily walk through of the department to ensure a clean, organized, safe, and well-maintained facility, paying special attention to court and net conditions, cleanliness, service delivery, and member interaction
Manage financial performance of the tennis program through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention
Track, report and analyze the details of financial operation
Prepare and implement action plans to meet or exceed monthly financial goals
Assist club management in development of annual operating and capital budgets, as well as long term growth strategy
Review applicable financial statements and reports
Revenue management, including ensuring all lesson & program charges are inputted on the same day service was received. Submit and approve proper administrative paperwork with client signature prior to payroll approval (including late cancellations and no shows).

Communication and Relationships

Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests
Promote harmonious relations among members, staff, vendors, and the community at-large
Enforce Club and tennis policies as posted in the Tennis court area
Communicate timely and follow up, as appropriate
Active participation in required events, required programs, required meetings and required trainings
Promote the company’s safety goals and actively work towards ensuring a safe working environment
Interpret and ensure compliance with company policies and procedures
Actively further Tennis and Pickleball objectives and continuously support improvement and positive change, which includes participating in corporate designated committees to improve the company and business operations
Keep current with research in tennis teaching systems and programming trends
Active participation in meetings and training programs
Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays

Qualifications

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SKILLS & KNOWLEDGE

Professional, friendly manner, and excellent customer service attitude/abilities
Enthusiastic, responsible and dependable team player
Self-motivated, takes initiative; willingness to acquire new skills
Well organized and detail oriented
Problem Anticipation/ Deductive Reasoning — Ability to tell when something is wrong or is likely to go wrong and then apply general rules to specific problems to produce answers that make sense. Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems and considers the relative costs and benefits of potential actions to choose the most appropriate one.
Oral Comprehension and Expression —Ability to understand and communicate so others can understand ideas and information
Computer – Ability to develop and maintain computer records in Word, Excel, and other software as required by TBCC
Knowledge of company polices, federal, state and local laws, government regulations and agency rules that pertain to properties managed
Management of Personnel Resources — Knowledge of principles and procedures for legally identifying the best people for the job, hiring, motivating, developing and directing people as they work
Management of Financial Resources — Basic knowledge of economic and accounting principles and practices for creating a realistic budget, banking, understanding financial reports and the ability to use mathematics to solve problems
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling services. This includes marketing strategy and tactics, and sales techniques

EXPERIENCE & EDUCATION

Current Tennis Professional certification through either United States Professional Tennis Association (USPTA) or United States Professional Tennis Registry (USPTR) is required
Competitive playing experience at national level preferred
Minimum four (4) years of tennis professional experience. This includes college and/or elite professional competition and exposure.

· College degree preferred

Current CPR, First Aid and AED Certifications
Demonstrated ability to support and develop diverse environment

REPORTING TO THIS POSITION

WORKING CONDITIONS/ PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The location of the position changes frequently from indoors to outdoors
Work performed outdoors in varying and occasionally extreme (hot) weather conditions
This position deals with outside personnel such as members and clients on a regular basis with contact in various forms such as in person, phone and email
It is sometimes necessary to deal with unpleasant or angry people with the need to problem solve difficult situations
It is necessary to adapt to a frequently changing environment
Sitting and standing is as needed
Ability to arrive at work on time for all scheduled work shifts required. Ability to work weekends, evenings, and holidays required
Frequently required to use hands to finger, handle or feel; and reach with hands and arms
Frequently required to climb or balance and occasionally stoop, kneel, crouch, or crawl
Must occasionally sit for extended periods and regularly walk around the facility
Must occasionally talk and hear
Must frequently move 10 pounds and in the event of an emergency lift and/or move up to 50 pounds
Specific vision abilities required but this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
It is necessary for the position to travel independently to tennis tournament locations or other Clubs on a regular basis

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change. This job description replaces all previous descriptions for this position.

An Equal Opportunity Employer

The Bay Club Company (“TBCC”) provides equal employment opportunities without regard to race (and all traits historically associated with race, including but not limited to, hair texture and protective hairstyles), color, religion, creed (including, but not limited to, religious dress and grooming practices), sex (including pregnancy, childbirth or related medical conditions, and breastfeeding, and other related medical conditions), sexual orientation and identity, gender, gender identity, gender expression, actual or perceived national origin/ancestry, accent or ability to speak English, age, disability, marital/familial status, source of income, veteran status, citizenship status, political activities or affiliations, medical condition, genetic information, persons with AIDS or AIDS-related condition, or persons who are victims of domestic violence.

$85,000.00 / year

Other Compensation and Benefits

At the Bay Club, we offer programs and perks that cultivate a healthy and active workplace environment. Here are the perks you can expect in your benefits package: