Tennis Shop Concierge & Member Experience Lead

TPC Network; Duluth (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

TPC Sugarloaf, part of the TPC Network in Duluth, GA, is hiring a Tennis Shop Coordinator to support members and guests in the Tennis Shop. You will greet customers, answer questions, schedule court times, process sales, and assist with inventory and merchandising to ensure an exceptional guest experience.

The role emphasizes strong customer service, basic business and retail knowledge, and the ability to work with staff and managers to maintain smooth shop operations and accurate POS

Qualifications

• High school diploma or equivalent education
• Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through at least 6 months of similar experience
• Previous customer experience required

Responsibilities

• Greet and welcome members and guests in a professional and courteous manner
• Communicate clearly and professionally with members, guests, and fellow staff members. Answer questions and provide assistance and information to customers
• Answer telephones to schedule future court times and communicate information in a pleasant and professional manner. Assist with lesson and program scheduling as needed
• Accurately open, operate and close the point of sale system per the Club Operations Manual
• Handle and count cash, make accurate change, record credit cards and member charges as prescribed by standard operating procedures. Collect fees and other incomes
• Maintain purchase order system and ordering and receiving program to ensure proper quantity and price on all purchases. Assist with physical inventories as required
• Assist with the routine cleaning of the tennis shop to ensure continued cleanliness and appearance of the Tennis Shop, storage areas, and merchandise displays
• Professionally communicate information, sell merchandise and become fully knowledgeable in products and sales techniques. Anticipate the needs of members and guests and offer appropriate merchandise alternatives
• Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards
• Perform light maintenance duties on the courts and the grounds as directed, to maintain the appearance of the facility and the member experience
• Special projects or other duties as assigned

Education

High school diploma or equivalent

Job description

TPC Sugarloaf, part of the TPC Network in Duluth, GA, is hiring a Tennis Shop Coordinator to support members and guests in the Tennis Shop. You will greet customers, answer questions, schedule court times, process sales, and assist with inventory and merchandising to ensure an exceptional guest experience.

The role emphasizes strong customer service, basic business and retail knowledge, and the ability to work with staff and managers to maintain smooth shop operations and accurate POS