Lifestyle Shop Coordinator

TPC Network; Duluth (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

TPC Sugarloaf, part of the TPC Network in Duluth, GA, is hiring a Tennis Shop Coordinator to support members and guests in the Tennis Shop. You will greet customers, answer questions, schedule court times, process sales, and assist with inventory and merchandising to ensure an exceptional guest experience.

The role emphasizes strong customer service, basic business and retail knowledge, and the ability to work with staff and managers to maintain smooth shop operations and accurate POS

Qualifications

• High school diploma or equivalent education
• Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through at least 6 months of similar experience
• Previous customer experience required

Responsibilities

• Greet and welcome members and guests in a professional and courteous manner
• Communicate clearly and professionally with members, guests, and fellow staff members. Answer questions and provide assistance and information to customers
• Answer telephones to schedule future court times and communicate information in a pleasant and professional manner. Assist with lesson and program scheduling as needed
• Accurately open, operate and close the point of sale system per the Club Operations Manual
• Handle and count cash, make accurate change, record credit cards and member charges as prescribed by standard operating procedures. Collect fees and other incomes
• Maintain purchase order system and ordering and receiving program to ensure proper quantity and price on all purchases. Assist with physical inventories as required
• Assist with the routine cleaning of the tennis shop to ensure continued cleanliness and appearance of the Tennis Shop, storage areas, and merchandise displays
• Professionally communicate information, sell merchandise and become fully knowledgeable in products and sales techniques. Anticipate the needs of members and guests and offer appropriate merchandise alternatives
• Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards
• Perform light maintenance duties on the courts and the grounds as directed, to maintain the appearance of the facility and the member experience
• Special projects or other duties as assigned

Education

High school diploma or equivalent

Job description

TPC Sugarloaf is a premier private club located within the gated community of Sugarloaf Country Club in Duluth, Georgia. As part of the prestigious TPC Network, the Club offers an exceptional country club experience that goes well beyond the golf course. With a wide range of amenities for the entire family, TPC Sugarloaf provides the personalized service and exclusive privileges that define the PGA TOUR’s acclaimed network of premier clubs.

Tee up your career as a part of our team with the TPC Network!

The Tennis Shop Coordinator works with the Assistant Tennis Professionals to serve members and guests in the Tennis Shop. They tend to the needs of the players and guests ensuring that their tennis experience runs as smoothly and enjoyably as possible.

QUALIFICATIONS

• High school diploma or equivalent education
• Basic knowledge of general business practices, retail sales practices and procedures as would be acquired through at least 6 months of similar experience
• Previous customer experience required

RESPONSIBILITIES/DUTIES

• Greet and welcome members and guests in a professional and courteous manner
• Communicate clearly and professionally with members, guests, and fellow staff members. Answer questions and provide assistance and information to customers
• Answer telephones to schedule future court times and communicate information in a pleasant and professional manner. Assist with lesson and program scheduling as needed
• Accurately open, operate and close the point of sale system per the Club Operations Manual
• Handle and count cash, make accurate change, record credit cards and member charges as prescribed by standard operating procedures. Collect fees and other incomes
• Maintain purchase order system and ordering and receiving program to ensure proper quantity and price on all purchases. Assist with physical inventories as required
• Assist with the routine cleaning of the tennis shop to ensure continued cleanliness and appearance of the Tennis Shop, storage areas, and merchandise displays
• Professionally communicate information, sell merchandise and become fully knowledgeable in products and sales techniques. Anticipate the needs of members and guests and offer appropriate merchandise alternatives
• Ensure that displays are kept at par stock inventory levels at all times and that the appearance meets or exceeds PGA TOUR Golf Course Properties, Inc. standards
• Perform light maintenance duties on the courts and the grounds as directed, to maintain the appearance of the facility and the member experience
• Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

• Travel is not expected for this position

Work Schedule Expectations

• This position requires shifts as necessary based on business levels

Supervisory Responsibility

• This position has no direct supervisory responsibilities