TENANT SERVICES COORD

Resources for Human Development; Philadelphia (Philadelphia County); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Employee Assistance

Wellness Programs

Employee Referral Bonuses

Company-Paid Training

Job summary

Resources for Human Development in Philadelphia is seeking a dedicated Tenant Services Coordinator to manage leasing for a program providing permanent supportive housing for individuals with serious mental illness. The role covers rent calculations, unit inspections, landlord relations, and data reporting to HUD requirements.

You will support program participants, coordinate move-ins/outs, oversee flexible funding, and ensure compliance while working within a collaborative team focused on

Qualifications

• Bachelor’s Degree in a Human Service field preferred.
• Experience in leasing, hospitality, or administrative work a plus.
• Housing Quality Standards or NSPIRE Certification preferred.

Responsibilities

• Assist with Administrative Assistant functions: answer phones, greet visitors, filing, and creating/updating spreadsheets.
• Process Flexible Funding applications and maintain related spreadsheets.
• Manage leasing functions for Permanent Supportive Housing and Master Leasing/Bridge Programs.

Skills

Compassionate

Dependable

Patient

Team-Oriented

Service-Focused

Professional

Positive

Committed to Helping Others

Education

Bachelor’s Degree in a Human Service field preferred

Job description

Tenant Services Coordinator

Build a Career with Purpose- Help People Heal

Full-Time

$45,000

DailyPay Available

Looking for More Than Just a Job?

At Resources for Human Development, we believe every person deserves the opportunity to live a meaningful, fulfilling, and independent life.

We’re seeking compassionate, dedicated professionals who are looking for more than a paycheck. We’re looking for individuals who want to make a difference, build rewarding careers, and become part of a team committed to helping others succeed.

Whether you’re beginning your career, changing professions, or bringing years of experience, we provide the training, support, and opportunities needed to help you thrive.

About Resources for Human Development

For more than 50 years, Resources for Human Development has been dedicated to improving lives through high-quality services and support.

Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice.

Every day, our team members make a meaningful impact by supporting people in reaching their goals and living their best lives.

Why Join Our Team?

Competitive Pay & Benefits

• Competitive Compensation
• DailyPay – Access Your Earned Wages Before Payday
• Medical, Dental & Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Employee Assistance Program
• Wellness Programs
• Employee Referral Bonuses
• Company-Paid Training

Career Growth & Development

• Paid Training Programs
• Professional Development Opportunities
• Certification Opportunities
• Leadership Development Programs
• Career Advancement Opportunities
• Opportunities Across Multiple Service Lines

Meaningful Work That Matters

• Make a Difference Every Day
• Support Individuals and Families
• Build Meaningful Relationships
• Strengthen Communities
• Join a Mission-Driven Organization

What You’ll Do

The Tenant Services Coordinator is responsible for all aspects of the leasing component for a program providing blended case management and permanent supportive housing services to persons with a serious mental illness in Carbon, Monroe, and Pike counties; responsible for ensuring compliance with HUD and other funding body regulations; data entry and reporting; inspections of all leased units; tracking of and calculating program participant rent responsibility; tracking of leases, renewals, locating units and lease negotiations as well as acting as liaison between landlord and program participants to ensure that all units are maintained appropriately. In addition to managing duties related to the housing program, incumbent is also responsible for managing our Flex Funding program. This requires reviewing applications for financial assistance, making determinations of eligibility, processing payments, and tracking expenditures. In addition, providing administrative support to the staff at Crossroads and Street2Feet.

In this role, you will:

• Assist and provide Administrative Assistant functions: answer phones, greet visitors, filing, maintaining vehicle logs and repairs and creating and updating spreadsheets, etc.
• Responsible for reviewing and processing Flexible Funding applications as well as maintaining spreadsheet
• Manage all leasing functions for the Permanent Supportive Housing and Master Leasing/Bridge Programs.
• Build and develop relationships with community landlords and property managers.
• Locate and conduct HQS inspections on apartments for the program and/or coordinate HUD inspections through the Public Housing Authorities.
• Negotiate lease conditions and rents with prospective landlords.
• Gather proof of household income and calculate participant rent responsibility and utility allowances in accordance with HUD regulations; prepare documents for program participant signatures.
• Track renewal dates for leases and rent calculations.
• Enter all data, client and landlord info onto spreadsheets and Homeless Management Information System, including annual updates, rent changes, lease and inspection renewals. Provide monthly reports to Director.
• Maintain all housing program data and assist in preparation for APR and HUD grant renewals.
• Maintain a secured inventory of periodically verified leased property access hardware/software/codes.
• Responsible for payment of all housing related bills to include utility payments, utility allowances, security deposit and rents, repairs, etc.
• File documents, maintain and update all leasing files, close out leasing files when leases are not renewed.
• Coordinate, schedule, and assist with program participant move in and move out of program.
• Act as liaison between program participant and landlord for repairs to unit.
• Conduct walk through inspections with program participant prior to entry, quarterly during program enrollment, and upon exit of the program; coordinate repairs with landlords and scheduling cleaning as applicable.
• Maintain appropriate program participant census levels.
• Participate in regularly scheduled meetings with both internal and external stake holders.
• Additional duties as assigned

Who We’re Looking For

You may be a great fit if you are:

• Compassionate
• Dependable
• Patient
• Team-Oriented
• Service-Focused
• Professional
• Positive
• Committed to Helping Others

Qualifications

Required:

• Bachelor’s Degree in a Human Service field preferred
• Experience in leasing, hospitality, or administrative work a plus
• Housing Quality Standards or NSPIRE Certification preferred.

About Our Organization

Resources for Human Development is part of the Inperium family of companies.

Employment for this position is administered through Apis Services, Inc.

Equal Opportunity Employer

Apis Services, Inc., Inperium Inc., and affiliates provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, sex, national origin, ancestry, age, sexual orientation, gender identity or expression, disability, genetic information, marital status, pregnancy, childbirth, veteran status, or any other status protected by law.

This policy of nondiscrimination and equal employment opportunity extends to every phase and aspect of hiring and employment.