Tenant and Guest Experience Ambassador

JLL; Dallas (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

JLL is seeking a Tenant and Guest Experience Ambassador for an iconic Uptown Dallas office building. This on-site role blends warm hospitality with sharp problem-solving to create a premier tenant and guest experience.

The Ambassador will own the tenant experience on-site, serve as the first and last impression for tenants, employees, and guests, and help shape evolving lobby and amenity programs as the property enters a reinvestment phase.

Qualifications

• Customer-facing hospitality skills required.
• Ability to read room and anticipate needs.

Responsibilities

• Own the arrival and serve as the primary point of welcome for tenants, employees, and visitors by name, delivering a warm, polished, and personalized greeting every time
• Escort guests to elevators and guide them throughout their visit
• Notify tenant hosts when their guests are on their way up to ensure smooth arrivals
• Deliver bespoke high-touch white glove service and fulfill a wide range of requests (dining, event reservations, transportation)

Skills

Guest services

Hospitality

Communication

Problem solving

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Summary

The Tenant and Guest Experience Ambassador (the "Ambassador") is the human face of a premier office building in the heart of Uptown, Dallas - the first and last impression for tenants (our "customers"), executives, their employees, and their guests. This is a dynamic, multi-purpose role built for someone who can move fluidly between warm, high-touch hospitality and sharp, high-IQ problem-solving. The ideal candidate reads a room instantly, anticipates needs before they are spoken, and treats every request - no matter how large, small, or unusual - as an opportunity to deliver a high-touch, white-glove experience. The Ambassador is the person that tenants and their guests turn to first: the one who knows every name, every standing preference, and every way to make the building feel considered. This is not a reception desk. It is a hospitality command center for the building.

The property is entering an active season of reinvestment - main lobby experience shifting, amenity floors evolving and growing, the day-to-day changing often. This role is the connective tissue through that transformation: equal parts high-touch service, clear tenant communication, and hands-on activation of the spaces and programming that make the building feel alive. The Ambassador starts as the sole owner of the tenant experience function on-site, with the opportunity to shape - and eventually build - what comes next as the program grows.

Guest & Tenant Experience

• Own the arrival and serve as the primary point of welcome for tenants, employees, and visitors by name, delivering a warm, polished, and personalized greeting every time
• Offers courteous escorts to elevators for guests, ensuring they feel welcomed and guided throughout their visit
• Promptly notifies tenant hosts when their guests are on their way up, ensuring preparedness and smooth arrivals
• Deliver bespoke and high-touch white glove service - field and fulfill a wide range of requests - dining and event reservations, transportation