Tenancy Preservation Service Coordinator

UpSide413; Pittsfield (MA); On-site; USD 43,000 - 48,000; Full time

Job summary

UpSide413 is seeking a Tenancy Preservation Program Service Coordinator (bilingual candidates) in Pittsfield, MA. The role involves assessment, referral, and case management to resolve tenancy issues, plus liaison work with the TPP Director, clients, service providers, and the Western Massachusetts Housing Court.

The ideal candidate has 3+ years working with homeless or formerly homeless individuals and with adults/families facing serious disabilities.

Qualifications

• Well-developed clinical, assessment, crisis intervention, case management, client advocacy and organizational skills.
• Demonstrated ability to work effectively with poor or treatment‑resistant adults and families in a respectful manner that fosters engagement and tenancy retention.
• Minimum 3 years of experience working with homeless or formerly homeless individuals.
• Minimum 3 years of experience working with adults and families with serious psychiatric, cognitive, and behavioral disabilities.
• Excellent writing and oral communication skills.
• MA driver’s license and use of a personal vehicle for work-related tasks and travel.

Responsibilities

• Communicates with TPP Director through regular supervision to ensure task completion and sharing of information.
• Provides assessment, referral and case management to clients to resolve problems related to tenancy.
• Provides regular consultation, training and assistance to local service providers around issues affecting tenancy and the requirements of house court agreements.
• Troubleshoots and facilitates resolution with service providers of any issues or conflicts to ensure implementation of the service plan.
• Serves as a neutral liaison to all parties and provides ongoing documentation of service plans, contacts, progress toward pragmatic goal achievement, and outcomes.
• Serves as a consultant to the Western Massachusetts Housing Court; must be comfortable with the court environment and deliver oral presentations.
• Facilitates engagement in ongoing community services for TPP participants that enable them to successfully negotiate community tenancy.
• Develops plans for more appropriate housing when present difficulties cannot be resolved (e.g., eviction cannot be prevented).
• Demonstrates ability to work with people and families who represent a diverse cross section of Berkshire County’s disadvantaged population, including people of all ages, people with complex disabilities, and people from differing ethnic, racial, and linguistic communities in a culturally and linguistically responsive manner.
• Maintains paper and electronic files on all active referrals consistent with agency and program policies as well as state and federal regulations.
• Has a valid driver’s license and reliable vehicle to utilize during working hours; transports clients as necessary.
• Performs regular outreach and home visits to tenants.
• Performs other similar or related duties as responsibilities necessitate or as assigned by supervisor.

Skills

Clinical assessment

Crisis intervention

Case management

Client advocacy

Organizational skills

Excellent written & oral communication

Bilingual abilities

Driver's license

Job description

Tenancy Preservation Program Service Coordinator (Bilingual Candidates)

We strongly encourage bilingual candidates to apply. Please submit a cover letter and resume.

Responsibilities

• Communicates with TPP Director through regular supervision to ensure task completion and sharing of information.
• Provides assessment, referral and case management to clients to resolve problems related to tenancy.
• Provides regular consultation, training and assistance to local service providers around issues affecting tenancy and the requirements of house court agreements.
• Troubleshoots and facilitates resolution with service providers of any issues or conflicts to ensure implementation of the service plan.
• Serves as a neutral liaison to all parties and provides ongoing documentation of service plans, contacts, progress toward pragmatic goal achievement, and outcomes.
• Serves as a consultant to the Western Massachusetts Housing Court; must be comfortable with the court environment and deliver oral presentations.
• Facilitates engagement in ongoing community services for TPP participants that enable them to successfully negotiate community tenancy.
• Develops plans for more appropriate housing when present difficulties cannot be resolved (e.g., eviction cannot be prevented).
• Demonstrates ability to work with people and families who represent a diverse cross section of Berkshire County’s disadvantaged population, including people of all ages, people with complex disabilities, and people from differing ethnic, racial, and linguistic communities in a culturally and linguistically responsive manner.
• Maintains paper and electronic files on all active referrals consistent with agency and program policies as well as state and federal regulations.
• Has a valid driver’s license and reliable vehicle to utilize during working hours; transports clients as necessary.
• Performs regular outreach and home visits to tenants.
• Performs other similar or related duties as responsibilities necessitate or as assigned by supervisor.

Qualifications

• Well‑developed clinical, assessment, crisis intervention, case management, client advocacy and organizational skills.
• Demonstrated ability to work effectively with poor and treatment‑resistant or treatment‑unresponsive adults and families in a respectful manner that fosters engagement, hope, and tenancy retention.
• Minimum 3 years of experience working with homeless or formerly homeless individuals.
• Minimum 3 years of experience working with adults and families with serious psychiatric, cognitive, and behavioral disabilities.
• Excellent writing and oral communication skills.
• MA driver’s license and use of a personal vehicle for work‑related tasks and travel.

Knowledge, Skills, and Abilities

• Ability to work collaboratively as a member of multidisciplinary and cross‑functional teams.
• Ability to negotiate and resolve differences in a creative and flexible manner with TPP participants, housing court personnel, housing management staff and landlords, social service and treatment agencies, etc.
• Ability to function under pressure in a fast‑paced and challenging human service environment.
• Ability to be flexible, open and responsive to ongoing feedback and complex economic, structural/systemic, and social issues.
• Ability to articulate and communicate the TPP mission in a consistent and enthusiastic manner to all participants.

Pay Range

$43,000 – $48,000 a year