Bilingual Housing Support Case Manager

Jobtailor; Boston (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Jobtailor in Boston, MA seeks a client advocacy specialist to provide housing stabilization and linked services. You will collaborate with clients to identify barriers, develop individualized plans, and connect them with housing-related resources.

Responsibilities include coordinating with landlords, healthcare teams, and community agencies, conducting assessments, and monitoring progress toward stability. Candidates should have relevant experience and strong communication skills.

Qualifications

• Bachelor's Degree with 2 years of client advocacy experience or a high school diploma with 3+ years of advocacy experience.
• Proficient in digital workspace; electronic files, emails, and document editing.
• Experience in housing search, housing retention, case management, benefits navigation, HIV services.
• Experience advocating for clients with government agencies, housing authorities, or landlords preferred.
• Openness to harm reduction philosophy and ability to work independently.
• Strong organizational, written, and verbal communication skills.
• Demonstrated ability to work in multi-cultural settings with diverse client groups.

Responsibilities

• Provides up to 12 months of client-centered housing stabilization and retention services.
• Collaborates with clients to identify barriers and connect to housing resources.
• Helps clients maintain housing through case management, budgeting, and linkages to services.
• Serves as a partner with landlords, healthcare teams, and community agencies.
• Performs housing-related assessments and develops stabilization plans.
• Meets regularly with clients to track progress toward goals.
• Develops a resource network for people living with HIV/AIDS in Greater Boston.
• Coordinates with existing service programs to maximize access to services.
• Attends meetings, trainings, and workshops and follows Housing First philosophy.

Skills

Organizational skills

Written & verbal communication

Bilingual Spanish/English or Haitian-C

CPR certification

Google Workspace

Multi-cultural teamwork

Education

Bachelor's Degree + 2 years advocacy

High school diploma + 3+ years advocacy

Tools

Google Office Suites

Internet research

Job description

• Provides up to 12 months of client-centered housing stabilization and retention services to clients
• Works collaboratively with clients to identify barriers to housing stability, develop individualized service plans, and connect participants to housing-related resources
• Focuses on helping clients maintain safe, affordable housing through ongoing case management, housing advocacy, rental and utility assistance coordination, benefits navigation, budgeting support, income development, and linkage to community resources
• Serves as a key partner in assisting clients to increase self-sufficiency, strengthen financial stability, and prevent future housing crises
• Collaborates with landlords, housing providers, healthcare teams, and community agencies to ensure participants have access to the necessary resources to achieve and sustain stable housing and improve overall health outcomes
• Conducts housing-related assessments to identify barriers to housing stability and self-sufficiency
• Develops individualized housing stabilization plans that include short- and long-term goals related to maintaining housing and improving quality of life
• Meets regularly with clients to monitor progress toward housing stabilization goals
• Develops a wide-ranging resource network for people living with HIV/AIDS in the Greater Boston area
• Provides coordination, linkage and follow-up with existing service programs to maximize access to services
• Attends necessary meetings, trainings, and workshops
• Implements best practices in compliance with the Philosophy of Care and the Housing First philosophy

Requirements

• Bachelor's Degree with 2 years of experience of client advocacy OR High school diploma with 3 or more years of client advocacy experience
• Proficient in digital workspace; electronic files, emails, electronic document editing
• Relevant experience may include: Housing search, Housing retention, Case management, Benefits navigation, HIV services
• Experience advocating for clients with government assistance agencies, housing authorities, private landlords or realtors preferred
• Openness to harm reduction philosophy
• Ability to work independently and cooperatively as a member of a professional team
• Strong organizational, written, and verbal communication skills
• Strong computer skills, including Google office suites and Internet use
• Demonstrated ability to work successfully in multi-cultural settings with diverse client groups, including people with mental health concerns and substance use disorders
• Must be CPR certified (may be obtained upon hire)
• Must be bilingual (Spanish/English, Haitian Creole/English)
• Complete TB screening (may be obtained upon hire)
• Three strong work related professional references; at least 2 from manager or supervisor.

Core Competencies

Demonstrates expertise in client advocacy, housing stabilization, and case management, with a focus on developing individualized service plans and connecting clients to essential resources. Proficient in navigating benefits and housing systems while fostering self-sufficiency and financial stability for diverse client populations.