Temporary Visitor Services Associate

New England Botanic Garden at Tower Hill; Boylston (MA); On-site; USD 21,000 - 28,000; Part time

Job summary

New England Botanic Garden at Tower Hill in Boylston, MA seeks Seasonal Visitor Services Associates to support evening events, Night Lights, and special admissions. You will welcome visitors, assist with ticketing, and answer questions.

Training provided; prior customer service helpful; must be 16+ and comfortable with computers and cash handling; shifts vary and may include evenings.

Qualifications

• Previous customer service experience preferred.
• Must be able to handle cash and card transactions; training provided.
• Comfortable using computers in a fast-paced environment.
• Must be at least 16 years old and have reliable transportation.

Responsibilities

• Greet visitors and provide information, directing to facilities as needed.
• Sell admissions and process reservations using the on-site POS system.
• Answer questions for Night Lights hotline and assist with ticketing.
• Promote memberships and renewals during interactions with guests.
• Maintain safety and report any concerns to staff.

Skills

Customer service

Cash handling

Computers

Teamwork

Reliability

Tools

Point-of-sale

Ticket reservations

Job description

Position OverviewTemporary Visitor Services Associates are a group of staff that mostly help facilitate Visitor Services at events that take place outside of regular Garden hours, like concerts, extended hours, and evening light shows. Duties range from directing visitors to ticket operations to membership sales, and during Night Lights, assisting callers to our Night Lights hotline. All new employees will receive training in customer service skills and, as needed, the software used to sell tickets and memberships, along with general software for internal messaging.ResponsibilitiesProviding a professional, inclusive welcome for all visitors, setting the stage for an enjoyable experience at NEBG at Tower Hill.Providing general information for visitors such as suggested routes through the gardens or displays and where to find visitor facilities such as restrooms and food service.For Admission shifts: Greeting all visitors as they enter the property and either selling admissions through our on-site point of sale system or checking-in pre-sold admissions through our ticket reservation system.For Night Lights Hotline shifts: Answer questions about Night Lights, sell ticket and membership sales, and assist ticket holders with rescheduling.Have basic familiarity with our membership levels and their associated benefits and be able to sell or renew memberships in our point-of-sale system.Be welcoming to all staff and the public and respectful of staff differences and preferences.Use gender-neutral communication styles and respect everyone’s pronouns.Work with an awareness of surroundings and be vigilant to any possible threat to the safety of staff and the public, or NEBG. Ensure all concerns are reported promptly.Comply with provisions of the current Employee Handbook, all published personnel policies and job description requirements.Other duties as assigned.ScheduleThe Temporary Visitor Services Associate position is seasonal, hourly, and non-exempt from overtime. They may work up to 5 shifts per week, but typically only for a few weeks of the year. Shifts are usually 2 to 8 hours long. Note: For Night Lights 2026, must commit to minimum of three shifts per week from November 21 – January 3.Currently hiring for:Night Lights Hotline: Evening shifts 4pm-7pm daily.Night Lights Admissions: Evening shifts. 4.5-5 hours per shift. Start as early as 3:30pm and end by 10:00pmSpecial Event Admissions: select days throughout the year, usually evenings.Occasional daytime shifts throughout the year.Physical Demands / Working ConditionsMust be able to sit or stand in one area for extended periods of time.Must be able to work with appropriate computer and communications equipment.Note: Duties described above, other duties and physical demands have been identified as essential functions as required by the Americans with Disabilities Act.Must be at least 16 years old, those age 16-17 need to obtain and provide a work permit before beginning work.Experience handling cash and credit card transactions a plus but will train.Must have previous customer service experience or interest in learning these skills.Experience working with the public a plus.Must be comfortable with computers in fast paced environment.Must be able to work independently or as a member of a team.Must have reliable transportation to the Garden.