Temporary Visitor Experience Assistant

University of Colorado; Boulder (CO); On-site; USD 13,000 - 15,000; Part time

Benefits offered by this job

Paid sick leave

Job summary

CU Art Museum in Boulder, CO is seeking a part-time Temporary Visitor Experience Assistant to manage front desk operations, greet visitors, and provide information about the museum and university.

The role supports a team of student employees, opens/closes on Saturdays, and may include additional weekday hours. The rate is $24 per hour with paid sick leave; benefits are not included. Evening hours may be required occasionally.

Qualifications

• 2 years experience in occupational fields related to the work assigned to this position.
• Proficient MS Office and computer skills.
• Strong written and verbal communication with diverse stakeholders.
• Willingness to work weekends and occasional evenings.

Responsibilities

• Facilitate visitor reception and orientation.
• Provide information to visitors and answer questions.
• Respond to telephone inquiries.
• Monitor visitor attendance records and entry.
• Open and close the museum and exhibitions on Saturdays.
• Support the Visitor Experience Liaison and student staff as needed.

Skills

MS Office

Communication

Teamwork

Independent work

Education

Associate's Degree or higher

Tools

MS Office

Job description

The CU Art Museum encourages applications for the Temporary Visitor Experience Assistant role! This part-time position is responsible for implementing excellent customer service policy and procedures for visitors at the museum's front desk. This position opens and closes the museum and its exhibitions and assists with monitoring the facility during open hours on Saturdays, with the possibility of additional weekday hours as needed. The position reports to the Director and works along side the Visitor Experience Liaison to support a team of student employees.

This position maintains timely and accurate attendance records and implements security procedures. As a front-line staff member, this position provides visitors with general information about the museum and university, which requires keeping current on university and museum events, deadlines, policies and procedures.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The University of Colorado Art Museum provides a forum for exchanging ideas, inspiring collaboration and fueling imagination through art. The museum's growing collection and diverse exhibitions and public programs promote, encourage and generate interdisciplinary scholarship and cultural expression. CU Art Museum mobilizes our strengths to support and enrich the academic and social missions of CU Boulder and to serve our communities in Boulder, statewide and beyond.

Housed within CU Boulder's College of Arts & Sciences, it's our mission to improve the accessibility of our collection and exhibitions for CU Boulder students, faculty, staff and the people of Colorado.

What Your Key Responsibilities Will Be

Front Desk Operations and Customer Service

• Facilitate visitor reception and orientation.
• Provide information to visitors and answer questions.
• Respond to telephone inquiries.
• Monitor museum visitor tracking by maintaining accurate attendance records for museum entry.
• Open and close museum and its exhibitions on Saturdays.
• Serve as point person for solving general concerns and immediate issues encountered by student museum attendants and the public (following established museum procedures and implementing the chain of contact established in the museum's disaster plan or the security plan).

Visitor Experience Team Support

• Serve as on-site support for student staff in the absence of Visitor Experience Liaison.
• Fill in for Visitor Experience Liaison during weekday hours if available.

What You Should Know

• This is a part-time, temporary role working Tuesdays-Friday 11:00 am-4:00 pm; Saturdays 10:00 am-4:00 pm, with potential for occasional evenings.

What We Can Offer

The hiring rate for this position is $24 per hour.

Temporary positions at the University of Colorado are not benefits-eligible, however, all positions are eligible for paid sick leave.

Be engaged. Be supportive. Be Boulder.

What We Require

• 2 years experience in occupational fields related to the work assigned to this position. Appropriate education will substitute for the required experience on a year-for-year basis.
• Must be available and willing to regularly work weekends. Hours 10:00 a.m.- 4:00 p.m.
• Must be available and willing to work occasional evenings.

What You Will Need

• Ability to work independently and with responsibility for initiating and completing tasks.
• Proficient computer knowledge and skills with MS Office applications.
• Ability to communicate effectively both orally and in writing, with a variety of professionals, administrators, and students.
• Ability to work independently and assume responsibility for initiating and completing critical functions in the management of educational programs.
• Ability to work on a team and within other collaborative work situations.

What We Would Like You to Have

• Associate's Degree or higher.
• 3+ years of experience in visitor services or volunteer management.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.