Temporary Technical Support Specialist

Minnesota Eye Consultants; Woodbury (MN); On-site; USD 34,000 - 40,000; Full time

Job summary

Unifeye Vision Partners in Woodbury, MN seeks an on-site Temporary Technical Support Specialist for a 4-month assignment. The role will handle day-to-day end-user support, coordinate with Application Specialists, and assist with new software and hardware implementations. Starting pay is $25.00–$29.00 per hour.

Travel to Minnetonka, Crosstown, Blaine and Bloomington is required. Candidates should have 1–2 years IT support experience, Windows/Mac proficiency, and strong communication with both

Qualifications

• 1–2 years of experience in a IT support role
• Healthcare IT experience preferred
• Proficient with Windows and Mac OS, Microsoft Office, SharePoint, and Active Directory
• Strong communication with technical and non-technical audiences

Responsibilities

• Use ticketing system to receive, troubleshoot, and resolve support requests
• Collaborate with Application Specialists to resolve core application issues
• Coordinate with third-party vendors and IT resources to support end users
• Assist with new software/hardware implementations and testing
• Work with users at all levels to prioritize tasks and ensure timely delivery
• Ensure compliance with regulations and internal processes

Skills

IT support

Windows

MacOS

Microsoft Office

SharePoint

Active Directory

Communication skills

Tools

Ticketing system

Job description

Position:Temporary Technical Support Specialist

Location: Woodbury, MN

Job Id:2380

# of Openings:1

At Unifeye Vision Partners (UVP) our mission is simple: to partner with leading eye care practices and support them in their quest to improve the quality of their patients’ lives. We are building the leading, nationally recognized integrated eye care community in the country through these partnerships and our commitment to upholding our mission and core values.

UVP has an opening for an on-site Temporary Technical Support Specialist position (4 months) based in Woodbury. This person will travel to all locations which include Minnetonka, Crosstown, Blaine and Bloomington.

SUMMARY

The Technical Support Specialist will be responsible for day-to-day end user and systems support and maintenance. Starting pay is $25.00-29.00/hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Utilize ticketing system to receive, troubleshoot, and resolve support requests.
• Work closely with Application Specialists to support, troubleshoot and resolve core application issues.
• Coordinate with third party vendors and additional IT resources to provide technical support to end users via phone, email and/or in person.
• Participate and assist with new software and hardware implementations, create documentation, and perform software testing and evaluation as needed. Implementations or new deployments may require hours to be worked after regularly scheduled weekday hours or on weekends dependent on each situation.
• Work closely with users from all levels on related projects to utilize resources, prioritize tasks, and ensure quality and on-time delivery.
• Adhere to all regulatory requirements. Assist with the development of processes and procedures to ensure compliance with regulations and requirements.
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE

• 1-2 years’ experience in a support role in Information Technology.
• Previous Healthcare IT experience preferred.
• Functional knowledge of Windows and Mac Operating Systems, Microsoft Office, SharePoint, and Active Directory required.
• Very strong conceptual, analytical, judgment and communication abilities, with an emphasis on the ability to communicate with technical and non-technical audiences.

Unifeye Vision Partners provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.