Temporary Support Associate

Coach; New York (NY); On-site; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K) retirement plan

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house founded in New York and part of the Tapestry family. We are seeking a retail associate to warmly welcome clients, provide personalized service, operate POS, and support stock and merchandising.

The role requires flexibility for nights, weekends, and peak periods in a luxury environment. Responsibilities include assisting on the sales floor, promoting add-ons and gift cards, and maintaining store standards.

Qualifications

• 1+ year of retail experience, preferably luxury retail.
• Knowledge of fashion trends and market competition.
• Strong ability to use POS systems and basic computer tools.

Responsibilities

• Welcome clients with warmth and provide personalized assistance.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-ons, promote gift cards, and capture customer data where allowed.
• Receive shipments, manage stockroom, and support merchandising updates.
• Assist on the sales floor and liaise with team and management as needed.
• Maintain housekeeping and follow Loss Prevention guidelines.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

POS systems

iPad

Laptop

Mobile POS

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add-on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs, occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.

Americans With Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Base Pay Range

$15.00-$21.75 per hour.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(K) retirement plan
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance