Temporary Sales Support Associate

Tapestry, Inc.; Livermore (CA); On-site; USD 20,664 - 29,962; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Support Associate in Livermore, CA. The role focuses on warm, professional client interactions at the cash wrap, maintaining a well‑organized sales floor, and ensuring smooth product flow from receipt to POS.

Responsibilities include greeting clients, operating POS, stock replenishment, and assisting with visual merchandising while upholding standards and loss prevention policies.

Qualifications

• 1+ year of retail experience, preferably in luxury retail.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Greet clients with warmth and provide personalized assistance.

Skills

Retail experience

Fashion trends

POS systems

Walkie-talkie

Mobile devices

Customer service

English proficiency

Tools

POS systems

Walkie‑talkie

Mobile devices

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last — for you to be yourself.

Coach is part of the Tapestry portfolio — a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to innovation and inclusivity. Visit the Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency; it demands direct attention to our brand commitment when servicing customers. It’s about leaving a lasting impression through friendly, efficient interactions at the cash wrap and a well‑maintained sales floor. Accurate and effective work, supporting the flow of product from receipt through point of sale, is essential.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash and media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxury retail service environment. A combination of education and experience will be considered.
• Possesses current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (including the ability to use iPad/laptop, Mobile POS and Internet), utilize walkie‑talkie, understand and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally), to climb, bend, kneel, and maneuver sales floor and stockroom.

Coach is an equal‑opportunity and affirmative action employer. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline, and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Base Pay Range

$15.00 - $21.75 per hour

Tapestry will comply with minimum wage requirements and any other applicable pay laws based on city, county, and state regulations.

Benefits include medical insurance, dental insurance, vision insurance, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance. For a complete list, please visit the U.S. Corporate Compensation & Benefits page.