Temporary Success Coach

Los Angeles Pacific University; Glendora, Northern (CA, KY); Hybrid; USD 46,000 - 52,000; Full time

Job summary

Azusa Pacific University Global seeks a Student Success Coach to guide and support a diverse online student body through academic advising, spiritual formation, and general student services.

The role is full-time, remote, and requires experience in student services and Google Workspace. APU Global emphasizes Christian mission and proactive student engagement across online programs.

Qualifications

• Christian Commitment: Vital Christian faith and lifestyle.
• Telecommunication or customer service experience in a support or customer service environment.
• Proficiency with Google Workspace.

Responsibilities

• Provide one-on-one support for students in spiritual formation, strengths development, academic advising, basic financial aid advising, career counseling, student involvement and online academic engagement, while clarifying academic, professional, and personal goals.
• Monitor progress of students and provide encouragement to complete courses, intercede with at-risk students, refer to internal/external programs for support and follow-up.
• Articulate degree requirements and help students develop an individualized plan to reach goals.
• Direct students to utilize strengths and available resources to encourage responsibility for learning.
• Encourage students through life events, obstacles and challenges through moral support and prayer.
• Coordinate with various student services departments to stay current with policies and identify appropriate services for online students.
• Compile data on program services and students; maintain records and prepare retention reports.
• Interpret FERPA and confidentiality issues.
• Attend a Saturday commencement event yearly.
• Carry out additional duties assigned by supervisors.

Skills

Christian Commitment

Customer service

Google Workspace

Tools

Salesforce Admin

Job description

The Student Success Coach at Azusa Pacific University Global guides and supports a diverse student body through academic advising, basic financial aid guidance, strengths development, spiritual formation, and the provision of general student support services.

Compensation: Grade 6: $22.00 - $25.13 (non-exempt/hourly)

Compensation:

This is a full-time, temporary, and non-exempt position at grade 6, with a starting hourly range of $22.00 – $25.13. Salary ranges listed here represent a good faith and reasonable estimate of the range of possible compensation at the time of posting. Actual compensation will depend on several factors, including but not limited to the candidate’s relevant experience and qualifications.

Primary work location - Remote This position is classified as "Remote". The employee's home office is the primary work location and must be located in a state APU Global is registered in. The classification of this position is subject to change based on business needs, job performance, etc. If an employee changes their physical location/residence to another state, it could impact future employment.

Remote Expectation: We expect our employees to be able to fulfill our APU Global responsibilities with minimal distractions. While remote work does offer flexibility, employees should make arrangements for regular dependent care during work hours. This is a fully remote position; however, travel may be required to meet business demands, university needs or team meetings as necessary.

Schedule: To best accommodate our students’ needs and various schedules, candidates must be willing to work standard hours of Monday-Friday, 8:00 AM – 5:00 PM PST, with the exception of one late shift per week. This late shift (typically 10:00 AM – 6:30 PM PST) will be scheduled between Tuesday and Thursday, depending on the department’s needs.

Required Experience / Education

• Christian Commitment: Vital Christian faith and lifestyle
• Supportive of the evangelical mission and purpose of Azusa Pacific University Global.
• Telecommunication or customer service experience in a support or customer service environment.
• Proficiency with Google Workspace

Desired Experience / Education

• Two years of experience in student services within a higher education or adult education environment.
• A demonstrated track record of providing student services in an education environment. Mentoring and coaching experience preferred
• Knowledge of nontraditional higher education
• Proficiency in Salesforce Administration

Essential Functions

• Provide one‑on‑one support for students in the areas of spiritual formation, strengths development, academic advising, basic financial aid advising, career counseling, student involvement and online academic engagement, while fostering student development through clarification of academic, professional, and personal goals using strategies that contribute to successful academic completion.
• Serve as an individual support to students; monitor the progress of students and provide the encouragement and support necessary to enable students to complete their course of study, interceding with at‑risk students to reduce attrition through referrals to internal and external programs for additional support services and follow‑up as needed.
• Articulate the requirements of the degree requirements while working with students to develop an individualized plan to reach their academic goals.
• Direct students to utilize their strengths and available educational resources to encourage greater levels of personal responsibility for their learning.
• Encourage students through life events, obstacles and challenges through moral support and prayer.
• Coordinate efforts and work with the various student services departments and staff as needed to stay current with policy and procedures as well as to identify and recommend appropriate services designed to address the needs of online students
• Compile data as directed on program services, activities, and students. Maintain accurate, organized, and detailed student records, develop, and maintain reports as required or assigned for retention purposes and evaluating students to make sure the program objectives are met.
• Interpret, apply and abide by the Federal Education Rights and Privacy Act (FERPA) and parental confidentiality issues.
• Required to work a Saturday commencement event each calendar year
• Carrying out other duties and responsibilities assigned by supervisor(s).

Missional Expectations

Student success coaches carry out APU Global’s Christian faith and mission by engaging in the spiritual development of students through praying with students regarding their dreams and challenges, sharing devotional messages with students and providing students with spiritual counseling. All student success coaches are assessed annually regarding their performance on helping the students they serve in their spiritual development.

All employees play a critical role in the establishment and maintenance of a robust Christian community that seeks to serve with grace the needs of all employees and students. As an APU Global employee you are called to engage with your colleagues and all those that the university serves by modeling Christ‑like character in all of your interactions. You will celebrate and honor other employees and students as being made in the image of God; be thankful, expressing gratitude to God and one another; build others up with your words; and work as an instrument of God's love seeking to heal a lost and broken world.

Knowledge, Skills, and Abilities

• Proven interpersonal communication skills, including the ability to effectively, professionally, and tactfully interact with others
• Ability to work collaboratively across organizational units and with a diverse faculty/staff team and student body on issues specifically related to student engagement and non‑traditional learning
• Knowledge of nontraditional education course delivery models and success strategies
• Strong command of the English language with excellent written and oral communication skills
• Strong overall organizational skills, detail‑oriented, with an ability to plan and manage multiple projects concurrently, while maintaining an orderly work environment
• Willingness to work flexible additional hours to accommodate institutional needs
• Ability to work effectively in a changing service environment that is subject to frequent interruptions
• Ability to formulate, interpret, adapt, and apply policies and regulations in a complex university setting
• Ability to maintain recordkeeping systems and procedures
• Skill in the use of personal computers and appropriate software applications within online education
• Ability to type accurate notes while talking on the telephone or immediately following the call
• Self‑starter with the ability to work in a team‑based, fast‑paced atmosphere
• Ability to be proactive, take ownership of assigned responsibilities and work with little supervision
• Ability to help students grow in their spiritual development through conversations and prayer
• Must maintain a positive, cooperative, Christ‑like attitude supportive of the University and its mission

Mental Demands

• Ability to gather data, compile information, and prepare reports
• Ability to investigate, analyze information, and draw conclusions
• Ability to engage in critical thinking, exercise independent judgment, set priorities, and solve problems
• Ability to maintain confidentiality and manage confidential information

Physical Demands

This position typically includes the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to stand, walk, and sit for extended periods of time
• Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
• Visual acuity to read words and numbers
• Speaking and hearing ability sufficient to communicate in person or over the telephone
• Ability to exert up to 10 pounds of force and occasionally lift and/or move up to 15 pounds

Technologies

• Google Suite: Gmail, Google Docs, Google Sheets, Google Slides, Google Meets
• Microsoft Office Suite: Microsoft Word, Microsoft Excel, Microsoft PowerPoint
• Communication and collaboration: Slack, Zoom (or similar virtual meeting platform)

Non-discrimination Statement

The University seeks to provide equal employment opportunities and is dedicated to the principle that access to employment opportunities be accorded to all employees and applicants on the basis of individual qualification and without regard to race (including traits historically associated with race, such as hair texture and protective hairstyles, including braids, locks, and twists), color, sex (including childbirth, breast feeding, and related medical conditions), national origin, ancestry, citizenship status, uniform service member status and veteran status, marital status, pregnancy, age (40 and over), protected medical condition (including cancer and genetic conditions), genetic information, disability (mental and physical),medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), domestic violence victim status, political affiliation, or any other protected status in accordance with all applicable federal, state, and local laws.

The University is a Christian University of higher education. It is governed by a self-perpetuating Board of Trustees. The University reserves the right to maintain its heritage and destiny as a Christian witness in higher education and asserts its right to employ and retain only those persons who subscribe to and support Our Identity and Statement of Faith.

This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Azusa Pacific University Global reserves the right to change this job description and/or assign tasks for the employee to perform, as the University may deem appropriate.

Travel Required

No .

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Self‑Starter

Inspired to perform without outside help

Work-Life Balance

Inspired to perform well by having ample time to pursue work and interests outside of work

Education

Required

Bachelors or better.

Preferred

Masters or better.

Experience

Required

2 years:

Experience in student services within a higher education or adult education environment.

Telecommunication or customer service experience in a support or customer service environment.

Preferred

Knowledge of nontraditional higher education

A demonstrated track record of providing student services in an education environment. Mentoring and coaching experience preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.