Temporary Senior Manager, Creative Operations

The Knot Worldwide; New York (NY); Hybrid; USD 92,246 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

Flexible vacation

Generous leave policies

Hybrid work schedule

Job summary

The Knot Worldwide is seeking a seasoned senior manager to lead the day-to-day operations of our in-house Creative Team (Internal agency). You will shape production pipelines, capacity planning, budgeting, and partnerships with agencies and vendors while piloting AI tools to speed delivery and quality.

Reporting to the Director, Strategy & Operations, Global Content & Creative, you will partner with Marketing, Product, Editorial, and Channel Leads to scale a best-in-class creative operation

Qualifications

• 6+ years of experience in Creative Operations, in-house or agency.
• Experience transforming creative workflows and capacity planning.
• Budget management and ROI focus across campaigns.
• Experience collaborating with marketing, product, editorial, and channels.
• Familiarity with AI tools and automation in creative production.

Responsibilities

• Co-architect and implement scalable creative operations systems across design and marketing stakeholders.
• Lead transformation of process maturity with intake, prioritization, feedback loops, and measurement frameworks.
• Identify and eliminate bottlenecks, efficiencies, or redundancies in creative delivery.
• Own and manage creative production timelines, trafficking, and deliverables.
• Support the in-house creative team and plan for long-term scale.
• Oversee the execution of creative productions, shoots, and events.
• Build capacity and resource planning models aligning bandwidth with priorities.
• Forecast needs with creative/marketing leads and adjust in real-time to demand.
• Develop and manage a flexible network of freelance talent, production vendors, and agencies.
• Pilot AI tools and automation solutions to improve output, speed, and quality.
• Stay ahead of tech trends to build a future-forward creative infrastructure.
• Monitor cost efficiency and ROI across workflows and tools.
• Translate creative needs into operational plans and maintain documentation.

Skills

Creative Operations

Budget management

Stakeholder management

AI tooling awareness

Cross-functional collaboration

Vendor management

Job description

About the Role and Our Team

The Knot Worldwide is looking for a seasoned creative operations senior manager to manage the day-to-day operations for our in-house Creative Team (Internal agency). This role will support creative production, operational processes, team capacity planning, budget management, and future-forward capabilities like AI and external partnerships. They will need to balance strategic vision with day-to-day hands‑on execution. Reporting to the Director, Strategy & Operations, Global Content & Creative, this person will work closely with key stakeholders across the organization (Marketing, Product, Editorial, and Channel Leads), to innovate and deliver on our creative needs across all platforms. A natural logistics ninja, this candidate will be transforming how creative gets from concept to production, to meet the business needs and get us to a best‑in‑class creative group.

Responsibilities

• Co-architect and implement scalable creative operations systems that streamline end-to-end workflows across design and marketing stakeholders.
• Lead the transformation of creative process maturity, establishing clear intake, prioritization, feedback loops, and measurement frameworks.
• Proactively identify and eliminate bottlenecks, efficiencies, or redundancies in creative delivery.
• Own and manage creative production timelines, trafficking, and deliverables, rolling up sleeves to support execution.
• Serve as operational support to the in-house creative team, ensuring smooth daily execution while planning for long‑term scale.
• Oversee the effective execution of creative productions, shoots, and events, and ensure maximum usage, creative asset production, and value is extracted from productions.
• Build and maintain robust capacity and resource planning models that align team bandwidth with business priorities.
• Partner with creative and marketing leads to forecast needs and adjust in real‑time based on shifting demand.
• Develop and manage a flexible network of freelance talent, production vendors, and creative agencies to augment internal capabilities.
• Evaluate and implement right‑fit partnership models based on creative complexity, speed, and scale.
• Partner with the Director on driving innovation in creative operations by identifying and piloting AI tools and automation solutions to improve output, speed, and quality.
• Stay ahead of emerging tech and trends to build a future‑forward creative infrastructure.
• Support the Director with managing creative operations budget, including forecasting, vendor management, and spend accountability.
• Monitor cost efficiency and operational ROI across all creative workflows and tools.
• Act as a connective tissue between creative, channels, editorial, and finance – translating creative needs into operational plans.
• Champion transparency and alignment across teams through documentation, shared roadmaps, and reporting dashboards.
• Operate from a place of unified problem solving as opposed to creative protection. Your north stars are the business goals.

Successful Candidates Have

• 6+ years of experience working in a Creative Operations role in-house or at a creative agency.
• Ideally has had creative agency experience and understands the nuanced differences in creative orgs, skill sets, and specific disciplines.
• Experience working in a fast-paced environment, especially on multiple brands at one time.
• Detailed understanding of design, copy, video, and digital best‑practice guidelines.
• Strong understanding of different marketing platforms with regards to creative deliverables.
• Budget management and optimization experience.
• Social Media and Digital first production expertise is highly desired.
• The desire to build strong relationships across the organization and with external partners/agencies; demonstrates solid interpersonal and intrapersonal skills.
• Expert level communication and problem solving skills.
• Leads as a team player, with the ability to manage projects aligned with cross-functional departmental goals.
• Growth mindset ready to take on new challenges and opportunities as the marketing and editorial landscapes continue to evolve.
• Must have the ability to thrive in ambiguity, viewing it as an opportunity to problem solve rather than a challenge.
• Fun attitude and sense of humor—you can’t take the job too seriously!

Work Model

This role is Together@TKWW eligible. If you’re based in NYC, we follow a hybrid schedule, balancing in‑office collaboration days a week and work‑from‑home flexibility. If you’re in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows.

Compensation and Benefits

Starting pay is determined based on a combination of factors which may include location/market, education, experience, skills, and other qualifications of the successful candidate. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, commissions, equity or sales incentives, if applicable. We also offer benefits to eligible employees including medical, dental, retirement, and generous leave policies.

Annual salary range: $92,246 USD – $125,000 USD.

What We Love About You

• Commit to our customers: You act as one team on behalf of our customers. You lead with head and heart, and build what matters for life's most meaningful moments.
• Raise the bar: You define "great" and work backwards. You don't just accept how it's been done, but boldly define how it should be. You are unafraid to innovate, learn, and keep moving forward toward our shared vision.
• Be all in: You believe in our mission and take ownership of your work. You debate openly to reach the best outcomes, speaking with clarity and care, embracing diverse perspectives, then commit fully.
• Celebrate impact: You measure success by the outcomes you create. You hold yourself accountable to delivering value, while recognizing progress and the lessons learned along the way. You love to win, together.

What You Love About Us

We believe in a wide range of holistic offerings to support our employees so that they can live our values day in and day out. From mental wellbeing, physical health and financial planning, to engaging perks and discounts, we are in the business of celebrating and supporting the Moments that Matter, both in and out of the office. We offer flexible vacation, generous parental leave, and prioritize initiatives that support the growth, development, and happiness of our people.

Together@TKWW and Office Locations

Together@TKWW is our approach to hybrid work. It’s designed to support how we work best: combining the flexibility we value with meaningful opportunities to connect in person. Whether a role is Together@TKWW eligible or not, we believe in purposeful moments to come together, build strong relationships, and drive bold ideas forward.

• For Together@TKWW‑eligible roles, this includes regular in‑office time to foster collaboration and connection.
• For roles not eligible for in‑office expectations, we support connection through virtual collaboration and intentional gatherings.

To facilitate in‑person collaboration, we have office spaces in Barcelona, Spain; Delhi, India; Galway, Ireland; London, England; New York, NY; and Washington, D.C.

Equal Employment Opportunity

The Knot Worldwide provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, or disability. In addition to federal law requirements, The Knot Worldwide complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The Knot Worldwide expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Privacy Notice: The Knot Worldwide (TKWW) processes your personal data to evaluate your application, based on the legal ground of taking steps prior to entering into a potential employment contract. Only the data strictly necessary for this purpose is collected. In some cases, your data may also be processed based on TKWW’s legitimate interests (e.g., to improve recruitment practices or manage candidate pools), to which you can object at any time. You have the right to access, rectify, or delete your data, and to object to certain uses. To learn more about your rights, please consult our Privacy Policy. If you wish to file a complaint, you may contact the competent data protection authority.