Temporary Sales Support Associate

FashionUnited; Grove City (Mercer County); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach, founded in New York in 1941, is a global fashion house delivering beautiful products and an inclusive customer experience. The Sales Support Associate helps ensure store efficiency, supports product flow from receipt to sale, maintains the sales floor, and upholds brand standards in customer interaction and presentation.

The role requires at least 1 year in retail, familiarity with fashion trends, and solid POS and communication skills.

Qualifications

• 1+ year of retail experience, preferably luxury retail; education and experience will be considered.
• Current knowledge of fashion trends and marketplace competition.
• Proficiency with cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie usage, reading price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer-service skills.
• Strong English language proficiency (for EU).

Responsibilities

• Welcome clients warmly, anticipate needs, and provide personalized assistance.
• Serve as brand ambassador internally and with the local community, supporting social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Cashier systems

Attention to detail

Multitasking

English proficiency

Tools

POS systems

Mobile POS

Walkie-talkies

Price sheets

Job description

Overview

Coach, founded in New York in 1941, is a global fashion house that prides itself on creating beautiful, enduring products and delivering an inclusive experience to customers. As part of the Tapestry portfolio, Coach operates with a commitment to innovation and diversity.

Role Overview

The Sales Support Associate plays a vital role in ensuring store efficiency and delivering brand‑aligned customer service. This position supports product flow from receipt to sale, maintains the sales floor, and upholds our high standards of customer interaction and visual presentation.

Key Responsibilities

• Welcome clients warmly, anticipate needs, and provide personalized assistance.
• Serve as brand ambassador internally and with the local community, supporting social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of retail experience (cashier, stock, or sales), preferably in a luxury retail service environment; education and experience will be considered.
• Current knowledge of fashion trends and marketplace competition.
• Proficiency with cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), walkie‑talkie usage, and ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer‑service skills.
• Strong English language proficiency (for EU).

Schedule

Please be prepared to work a flexible schedule that may include nights, weekends, peak‑busy seasons, and high‑traffic retail days, including public holidays.

Physical Requirements

Ability to lift 25–50 lbs regularly and occasionally, and to climb, bend, kneel, and maneuver within the sales floor and stockroom.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Base Pay

Base pay range: $15.00–$18.50 per hour.

Equal Opportunity Employer

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].