Sales Support Associate I

Tapestry, Inc.; Lone Tree (CO); On-site; USD 20,664 - 29,962; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a Sales Support Associate in Lone Tree, Colorado. This role focuses on providing excellent customer service at the cash wrap and maintaining the sales floor. The ideal candidate has 1+ year of retail experience and is knowledgeable about fashion trends.

Responsibilities include managing stock levels, operating the POS accurately, and supporting the overall store efficiency. The position offers flexible scheduling and a range of benefits including medical and dental insurance.

Qualifications

• 1+ year of retail experience, preferably in a luxury environment.
• Knowledge of fashion trends and market competition.
• Strong English language proficiency.

Responsibilities

• Provide excellent customer service at cash wrap.
• Operate POS and maintain cash wrap organization.
• Manage stock levels and execute visual merchandising updates.

Skills

Retail experience

Customer service skills

Attention to detail

Communication skills

Ability to multitask

Education

High school diploma or equivalent

Tools

Cash register systems

Basic computer skills

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive spirit of our hometown, we craft beautiful, lasting pieces that allow customers to be themselves. As part of the Tapestry portfolio, we are committed to innovation and inclusivity.

The Sales Support Associate role is an integral part of the store’s overall success and efficiency. Your focus will be on providing excellent customer service at the cash wrap and on a well‑maintained sales floor, ensuring accurate and effective work supporting the flow of product from receipt through point of sale.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador both internally and in the local market, supporting social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and keep the stockroom clean.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Schedule and Work Hours

Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Qualifications

• 1+ year of retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment. A combination of education and experience will be considered.
• Knowledge of fashion trends and market competition.
• Proficient with cash register systems and basic computer skills (iPad, laptop, Mobile POS, Internet), walkie‑talkie use, and reading price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Physical Requirements: Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Benefits

Medical insurance, Dental insurance, Vision insurance, 401(k), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance, Tuition assistance.

Base Pay Range

$15.00 – $21.75 per hour. Tapestry will comply with minimum wage requirements and other applicable pay laws based on city, county, and state regulations.

Equal Employment Opportunity

Coach. is an equal opportunity and affirmative action employer. All employment decisions are based on qualifications related to the position’s requirements, made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally protected basis.

American Disabilities Act (ADA) Accommodation

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].